My service advisor was not friendly or courteous. He barely said five words to me about my vehicle. He did not do a full evaluation of the vehicle upon arrival and was not welcoming or friendly.
7/6/2021
Maria . VERIFIED CUSTOMER
My appointment was treated as a walk-in and my wait time was longer than I expected. 30 minutes to check me in. I also sent my car back because they did not do a complimentary car wash after, since it’s only done “upon request” which I had to find out for myself some I have a new car with Toyota and first time here. Usually it’s communication that helps. Also the employees just handed my keys afterwards didn’t explain anything done to my car just handed me my keys. Again, no communication.
7/6/2021
Cynthia M. VERIFIED CUSTOMER
Great work ethic. Jonathan Perez has strong work ethic. I appreciate this. He treated like a great family member to this Carson family owned dealership!!
7/5/2021
Ruben M. VERIFIED CUSTOMER
My appointment for my service was at 9:00am, I arrived to Toyota service around 8:45, wasn’t helped until around 9:20am.
The advisor was questioning my on why my car had Auto nation license plates if I had purchased my car at Toyota. That’s none of his business. I can have any license plates I’d like. Also, I mentioned to him that my car trunk opened to hard, he told me it wouldn’t be covered so I had to pay out of pocket. It was a factory defect why wouldn’t it be covered. Over all my experience was a 6/10. Employees could be a lot nicer. The cashier was nice though.
7/5/2021
Roy B. VERIFIED CUSTOMER
fast service as always
7/4/2021
Glenn R. VERIFIED CUSTOMER
Thank you….,again
7/4/2021
Emma S. VERIFIED CUSTOMER
Excellent Service!!!
7/4/2021
Julie S. VERIFIED CUSTOMER
Always great service! Thank you Zeke!
7/4/2021
Lillian H. VERIFIED CUSTOMER
Mr. Cruz is and has ALWAYS BEEN VERY COURTEOUS AND PROFESSIONAL. He is a POSITIVE FACE OF CARSON TOYOTA.. Kudos to CARSON FOR HIRING MR. CRUZ. ????????????????????????????
7/4/2021
Debonee R. VERIFIED CUSTOMER
Zeke was great!! The price was not—-on my bday tooo! But Zeke made it happen for a successful bday road trip. Thanks Zeke. You’re awesome!
7/3/2021
Donaleen F. VERIFIED CUSTOMER
Great service! Thank you.
7/3/2021
Maria C. VERIFIED CUSTOMER
Ronaldo! Thank you for getting my car serviced! Will consider what you advised me of, thank you again.
7/3/2021
Francisca Y. VERIFIED CUSTOMER
My car went in for maintenance and it still says maintenance required even time promised was longer
7/3/2021
Dolores G. VERIFIED CUSTOMER
I’ve come to expect a high level of service from Carson Toyota. I’ve never been disappointed. Thank you.
7/3/2021
Jennifer C. VERIFIED CUSTOMER
Thank you for your great customer service!
7/3/2021
Jan Michael. VERIFIED CUSTOMER
Not bad at all. Next time I’ll schedule my appointment to lessen the waiting time.
7/3/2021
Alice S. VERIFIED CUSTOMER
Yes
7/2/2021
Theresa T. VERIFIED CUSTOMER
Bryan was wonderful and polite. He fixed my issue with the air sensor in my tires without any hesitation. This is why I enjoy taking my vehicle to Carson Toyota.
7/2/2021
Phillip L. VERIFIED CUSTOMER
Thanks for your service
7/2/2021
Anthony G. VERIFIED CUSTOMER
Great job all around. Quick in and out. Thank you.