I was a little surprised I was told my tires didn’t require rotation. I’m not sure how service department knew when my tires were last rotated. I’m not a regular customer here. The fact it was part of the deal i paid for was also made me wonder also.
Overall I was treated courteously by my the service rep. When I get home I’ll stop by my regular place and get them rotated.
7/3/2021
Jon F. VERIFIED CUSTOMER
Awesome customer service,in and out in a timely matter.
7/2/2021
Dennis N. VERIFIED CUSTOMER
Explained the problem and had me on the road 45 minutes later. Totally pleased with the service
7/2/2021
Gerald S. VERIFIED CUSTOMER
I scheduled my appointment for 3 pm. I had to shift other important plans for that day. When i showed up it was for a chipped window and problems with Ford Pass that did not work at all. 1The Ford Pass issue was not fixed. Then I was told the that it was to late to fix the window so I had to make an appointment with the glass guy for another day. So no issue was resolved or fixed and i had to change plans for the next day when i assumed it would be fixed on the day of my appointment. The service manager seems like a nice guy, but i came in to have my issues fixed. Then i was told to take my new F150 to the dealer i bought it from which is in Milwaukee, 380 miles away.
7/1/2021
Taylor K. VERIFIED CUSTOMER
Quick , friendly and knowledgeable
6/30/2021
Kate C. VERIFIED CUSTOMER
Kyle is great. The service manager Matt Clark does a great job of communicating with his techs. He is very fair and the Timber Ford service department is the best it has ever been.
6/26/2021
John S. VERIFIED CUSTOMER
Dylan does a great job. He’s always very friendly, polite and professional. I think he also genuinely cares that Timber Ford customers have a good experience.
6/26/2021
Bernard J. VERIFIED CUSTOMER
The staff handled everything very well. I'll be returning.
6/25/2021
Tracy L. VERIFIED CUSTOMER
Great work!! Went the extra mile!
6/25/2021
Lois S. VERIFIED CUSTOMER
Super service, as always!
6/24/2021
Lee R. VERIFIED CUSTOMER
Great service experience as always
6/23/2021
Bob P. VERIFIED CUSTOMER
Very friendly service staff
6/23/2021
Kobi P. VERIFIED CUSTOMER
Very nice staff. Work done well.
6/22/2021
Chris L. VERIFIED CUSTOMER
Covered all my requests.
6/18/2021
Brian B. VERIFIED CUSTOMER
Thank you to the crew at Timber for taking care of my wife’s car. They where able to get her car in and then give her a ride to work. After the repairs where complete, they where able to drop the car off so my wife did not have to leave during the busy dinner hours so she could continue working. Service taking care of servers! Shopping local pays off, support your local dealer????
6/12/2021
Brett S. VERIFIED CUSTOMER
Dylan was absolutely spectacular, professional, and very helpful. Your lucky to have him!
Thank you for everything Dylan!
6/12/2021
Sallie L. VERIFIED CUSTOMER
The service dept always takes great care of my car. I am very satisfied and happy that the proper things are checked and keep it running fantastic.
6/5/2021
Mark S. VERIFIED CUSTOMER
My truck overheated 15 minutes after I left the dealership. I had to turn the heat on to bring down the temperature. The next day they told me there was an air bubble after they flushed the coolant. They also told me they test drove it after the repair. I am sorry I am skeptical on the test drive and the air bubble.
6/4/2021
Michael E. VERIFIED CUSTOMER
Awesome service since the day I bought the 2018 F 150.