Priority Honda Hampton Auto Repair Service Center

Thank you lily great job

Bethany is always courteous and professional every time we have been there.

Thank you

Very satisfied

Elysia Potter is an asset to Priority Honda of Hampton's already exemplary service team. I'm from out of state and visiting Virginia and your Honda service scheduling department service team members and technicians treated me like I was a long time customer. With that being said I will bring all of my Honda needs to priority Honda of Hampton thank you

Excellent service staff member! Very personable.

Adam. Was very courteous, competent, and professional.

Jim Comey and his team did a great job.

Job well done!

Always positive never makes you get service you don’t need, great guidance, remembers you from previous times coming in. Shows you what you need to prepare for at next service time. I always have a good experience. Tairn

Great customer service!! Quick and great honest quality work!

Michael did a great job thanks to him

The team did the work in a timely manner and answered question that I needed addressing.

Adam always goes above and beyond. The way he represents Priority is what customer service should look like. 5 stars from me!!!

It was frustrating to have to wait a week for an appointment when all that was needed was a quick reinspection to confirm the tail light didn't have moisture in it any longer. However, Jim understood and helped at least get it complete in 30 min.

Dantae was very helpful and gave me the assurance of respect when assisting to resolve my problem. Thank you Mr. Erving for making me feel welcome and squeezing me for my safety emergency.

Great service!

Dantae was excellent! He was very clear and explained everything perfectly. I was super impressed to hear he was new and had only been working there a little over a month. Amazing employee!

My trip to Priority Hampton was extremely unpleasant today and has been the biggest detractor from my remaining trust in Priority, yet. I was instructed to come in today as early as I could by my last service advisor to fix a few relatively small issues. I pulled up around 9:07a and Michael tried turning me away. He was attempting to split hairs and say he was not technically turning me away, but if you're telling me that I can leave my car but they weren't likely to get to it (I'm presuming I would have then either had to drive back and forth a total of 5 times or leave it at the shop at least until Monday) then,yes, You ARE turning me away. Please note that this was already my third time coming in for the same issues, so he was expecting me to make at least four trips total. Michael was not apologetic or accommodating. Rather, he was speaking down to me and being argumentative from the beginning. He may have a tough job, but speaking to cordial customers so aggressively only harms customer experience. Another employee (Jason? Or perhaps a Joshua?) did speak up and promised to get my car done today, since I had already made a few trips. I am grateful for his service and wish I had caught his name. There were several more issues that were mishandled today but I'll only expand on one more. I was quoted for 2 hours of labor and charged as such, but the labor only took 1 hour. I asked Michael about this and he said something about "that's just the industry". I do not believe him. If I'm paying by the hour, then I should only be charged for the relevant time. I believe he either lied, spitefully charged me more when he could have charged the appropriate amount, or that Priority deals fraudulently with their patrons.

Elysia is always extremely helpful!