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Real Reviews from VERIFIED CUSTOMERS
Shawnette N. VERIFIED CUSTOMER
We brought our vehicle in for 2 reasons... 1) to fix the issue with the trunk not opening 2) to have the technician research why the car would smell like gasoline and miss fire. The 1st issue was resolved. The 2nd issue Jacob told us that the tech said a rat had left fecial matter / pee in the engine somewhere and that's what we have been smelling. My daughter has had pet rats in the past and THAT IS NOT the same smell as rat feces we would smell in the garage when the car would start or turned on in an open area. I found it rather offensive. And to top it off, it wasnt resolved. Soo, not only did we wait for 3.5 hours but we have to take our car back (preferably in the morning). Let's just say it was not the most optiomal customer service...why wouldn't Jacob question that or especially if we dont live in the country. I was very disappointed in the representation for Kia.
10/15/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Shawnette, Thank you for taking the time to post your review! We do apologize we were not able to get the issue resolved and for the wait time you had. If you would like to bring it back and get a second opinion please call or email me”

Betty S. VERIFIED CUSTOMER
Mr
10/15/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Betty, Thank you for your review!”

Daryl S. VERIFIED CUSTOMER
Everything was excellent!
10/15/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Daryl, Thank you for taking time to post your review! We will be sure to let the Service Staff know. See you next time!”

Laurie S. VERIFIED CUSTOMER
Thank you for your great care of my 2016 Kia Optima.
10/15/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Laurie, Thank you for taking the time to post your review! We love that you get your vehicle serviced with us and keeping the longevity of it's life going. See you on your next visit!”

Ratrina B. VERIFIED CUSTOMER
It was my first time at a Kia Dealer. Jarrid was friendly and explained to me the need for the maintenance I came in for.
10/14/2019
Nancy G. VERIFIED CUSTOMER
Stephen was extremely nice and professional.
10/14/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Nancy, Thank you for taking time to post your review! We will be sure to let Stephen know how your experience was with him. See you on your next visit!”

Henry W. VERIFIED CUSTOMER
Awesome service!
10/14/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Henry, Thank you for taking the time to post your review! We appreciate the feedback and will let the Service Staff know. See you on your next visit!”

Lisa R. VERIFIED CUSTOMER
Tim was very friendly and time it took for my oil change and tire rotation was very good.
10/13/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Lisa, Thank you for taking the time to post your review! We will let Tim know how your experience was with him. See you on your next visit!”

Melanie B. VERIFIED CUSTOMER
Great customer service.
10/13/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Melanie, Thank you for taking the time to post your review! We will be sure to let the Service Staff know how your experience was. See you on your next visit!”

Larry W. VERIFIED CUSTOMER
Excellent Service From Timothy Barnes. I would recommend Mr Barnes Company Recognition for a Superior Service. Thank you Larry and Dinnita Williams 515 Kalmia Drive Arlington Texas 76018 ****-****-xxxx
10/13/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Mr. and Mrs. Williams, Thank you for taking the time to post your review! We will be sure to let Tim know how Superior his Services were for you while you were here. See you on your next visit!”

Beth I. VERIFIED CUSTOMER
Something has fallen out from under the front of the car after being serviced. I called about it and spoke to Marcus and Russell who I found rude. Not to mention the amount of time it took for the service to be done. Then they did not want to honor the service contract we bought with the car.
10/13/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Beth, Thank you for taking the time to post your review. Did you find out what fell? We do apologize for the time it took to get the services done. IF you would like to discuss this further please call or email me”

Albert K. VERIFIED CUSTOMER
Timothy was very professional and knowledgeable. I normally don't like taking my car in for service at the dealership, however I was very happy with my experience. I give Timothy and the service department 10 stars.
10/13/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Albert, WOW thank you for taking the time to post this excellent review! We will be sure to let Tim know how comfortable he made your experience! See you on your next visit!”

Latanya G. VERIFIED CUSTOMER
I REALLY WOULD NOT TRUST ANYONE ELSE WITH MY CAR. KEEP UP THE GOOD WORK
10/13/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Latanya, Thank you for taking the time to post a review! We are so appreciative of you and your continued business, Thank you!”

John F. VERIFIED CUSTOMER
Ryan and the whole team were very courteous and profession.
10/13/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi John, Thank you for taking the time to post your review! We will be sure to let Ryan and the Service Staff know how your experience was. Thank you, see you on your next visit!”

Victor L. VERIFIED CUSTOMER
We always have great service at this dealership.
10/13/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Victor, Thank you for taking the time to post your review! We will be sure to let the service team know how you experiences go when you come in! Thank you, see you on your next visit!”

Charles G. VERIFIED CUSTOMER
I am very please with the service I had today I’m also very pleased with this server than tinder’s to help me with my car I would gladly keep coming to Kia For future business and I will hire recommend you to friends and relatives
10/12/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Charles, Thank you for taking the time to post your review! We appreciate you and you business and look forward to helping you on your future visits!”

Cortney P. VERIFIED CUSTOMER
Tim was excellent at assisting me with my vehicle repairs and very knowledgeable! 5 stars!!!
10/12/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Cortney, Thank you for taking the time to post your review! We will be sure to let Tim know how your experience went. Thank you, see you on your next visit!”

Tracy B. VERIFIED CUSTOMER
Ryan was very courteous and pleasurable to work with . I appreciate the quick service .
10/12/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Tracy, Thank you for taking the time to post your review! We will be sure to let Ryan know about the kind words you left for him. Thank you, see you on your next visit!”

Aretha H. VERIFIED CUSTOMER
Ryan was Awesome! True man of genuine service
10/12/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Aretha, Thank you for taking the time to post your review! We are very grateful to have Ryan as part of our team. He is quite new at this and is doing a fine job. Thank you, See you on your next visit!”

Jimmy H. VERIFIED CUSTOMER
Lucky to have Stephen as an employee.
10/12/2019

Vanguard Kia of Arlington Auto Repair Service Replied:

“Hi Jimmy, Thank you for taking the time to post your review! We agree, we are very lucky to have him as part of our Family. Thank you, see you on your next visit!”