Downey Nissan Auto Repair Service

Great Service! Will recommend to family and friends.

No Thank You

Ive been going to downey nissan for over 5 years. Frank has always surpassed the best services. His professionalism and knowledge has gain my trust to know what he is telling me is true and not misleading me to spend more then what i have to. I know that my car is in safe hands when it comes to this dealership. I enjoy the people and the facilities, they really do care about the people and your car. Thank you.

Chris was really friendly and he knew what he was talking about I would definitely go back to Downey Nissan.

Thank you for keeping me updated and always responding quickly to my messages!

Aureliano always goes above and beyond to help us and always makes sure we know everything that is happening with the car.

Good job.

They did a good job but I asked them to check me for another problem and they didn't

Good job

I had incredible service they treated me like family made me feel comfortable I will be back and will tell my friends and family about the great service and prices where low..THANK YOU CHARLIE..

When I first got to the Dealership and I was greeted by Charlie and we went in the building to start the paperwork, I told him that I had a 10% coupon off a brake service. He did not honor my discount. I don’t know if it accidentally slipped his mind, or if he deliberately forgot, either way it is unacceptable. I also waited for hours only to be told that my brake rotors had heat spots on them and I needed new ones. I asked Charlie what do you mean? How could something like this happen? He explained that it’s the way that I drive that caused the issue. We had a long conversation about it and I was very disturbed because I only came there to get an oil change and to get my brakes looked at due to a noise I was experiencing. But when he told me I needed new rotors I was confused. He mentioned that my brakes pads are still good and I had 60% of use to them. So if I didn’t want to get new rotors I could continue to drive my car with the noise that I’m experiencing , until the brakes pads where out and then come back. I even asked him if they could sand them down and he said that would not work and that it would not take the heat spots away. I even called my mother and she spoke to Charlie and he told her the same thing very confidently. I told Charlie that’s fine just leaves the brakes and rotors as is and just give me and oil change. Then Charlie comes back to me and tells me I need another oil and air filter. I said okay. About another hour later he comes back and saids to me I’m sorry about this but everything I told you about your car is not right because the tags on the car was switched and I gave you the wrong info about your car. He said everything he told me was about another Rogue. I could not believe I waited all that time, and got handed the wrong info about my vehicle. I also had to swallow and digest that I would have to live with that horrible, squeaking, loud, embarrassing noise that could not be fixed. So Charlie said because of that he would give me a rental so that I could leave. But I had my daughter picked me up cause I didn’t want to wait any longer. Charlie also said he would give me a free oil change. I asked him about the engine and air filter he said I needed and he said that my car didn’t need that and that was the misinformation that was given to me about the other Rogue. So finally I come to pick my car up and the total was $706.00 dollars with no 10% discount that I needed and that I specifically told Charlie that I had. Charlie also failed to mention that $350.00 brake quote was for the front brakes and the back brakes. Therefore, making the total over $700.00. To my understanding in my mind the front and back brakes were a total of $350.00 which is the normal amount I usually pay for brakes. To be honest and to make a long story short, I’m very, very, very disappointed, disgusted, and displeased with Downey Nissan and the service I received. I don’t believe I will return again for service!! It’s too expensive since it was so much confusion I can’t trust that I will be treated with integrity. Thank you

Thank you????

Very good service and customer service also Maury Toro jr. Was very helpful.

Maury has helped me on several visits. He is one of the reasons I continue to go back to Downey Nissan. He has always been, and continues to be, courteous and helpful. He clearly explains all that needs to be done, patiently answers all my questions, and keeps me up to date. With Maury I am always confident I will receive a job well done.

He is professional and good employee

Frank linares always gives me a good service at Downey Nissan he is so professional and nice

Maury was very nice and professional See you in my next service And I’ll ask for Maury to be my service Advisor Thanks Downey Nissan

Frank was amazing. Great service.

All very well. Good service in general

Maury is amazing and the only reason I use Downey Nissan. Other employees in service do not have his bedside manner