John was extremely attentive, professionall, and treated us great!
2/27/2025
Anna M. VERIFIED CUSTOMER
I purchased my 2021 Honda CR-V from Norm Reeves in Vista. I had all of my maintenance done by Norm Reeves. I had an issue with my tires and the technician was unable to correct the problem. And now the tires have worn out much sooner than expected. Norm Reeves Honda attempted to charge me for two tires and an alignment. I declined to pay the full amount for the tires when this could have been prevented. Therefore, I can no longer give Norm Reeves any more of my hard earned money.
2/27/2025
Andrea B. VERIFIED CUSTOMER
Thank you for your excellent service and labor.
2/27/2025
Nathaniel S. VERIFIED CUSTOMER
Very nice and helpful! And I got the service done for free which was very kind, but I did just buy the vehicle so it makes sense. I am glad Jesse helped me, and we had a really good conversation when we talked. Great guy!
2/27/2025
Margaret L. VERIFIED CUSTOMER
The wait was a little long.
(2 hrs).
2/27/2025
Mari A. VERIFIED CUSTOMER
The service was great. I got my oil changed done pretty fast so I wasn’t there long. I only issue is that once I got a free streets down on my tire pressure light came on so I had to turn back around and go back when I got back stuff we’re very helpful and getting that fixed and I was on my way home.
2/27/2025
Mike C. VERIFIED CUSTOMER
Outstanding customer service and care.
2/27/2025
John . VERIFIED CUSTOMER
You refused to fix my condenser based off of another issue with the evaporator. You decided not to do maintenance on 1 aspect of the car, but would not acknowledge that the condenser being bad can have a negative impact on the entire AC system. You quoted 3400.00 at first and then were willing to come down to 2500. Even though the average rate for this job is 960 to 1100.00. Then after picking up my vehicle I notice things were marked requiring maintenance that I was not briefed on. I started coming to Norm Reeves becuase the dealer in Escondido tried to rip my wife off while I was deployed and it go proven by another mechanic.
2/26/2025
Larry J. VERIFIED CUSTOMER
Very good job was done I am happy with the work done
2/26/2025
Ricardo R. VERIFIED CUSTOMER
Sure I can do it for him because he did great work
2/26/2025
Zoila P. VERIFIED CUSTOMER
Yes, Ernesto was very nice, he has an excellent customers service.
2/26/2025
Tom S. VERIFIED CUSTOMER
Staff was very professional and helpful.
2/26/2025
Melissa W. VERIFIED CUSTOMER
Sal was professional and friendly and was able to answer all my questions and complete all my requests in a timely matter.
2/26/2025
James B. VERIFIED CUSTOMER
Terrified service, kept me updated finished on time
2/26/2025
Alexei O. VERIFIED CUSTOMER
Always a pleasure working with Ernesto.
2/26/2025
Steven B. VERIFIED CUSTOMER
Jessica was very honest with me. Quite rare and very commendable.
2/25/2025
Philip S. VERIFIED CUSTOMER
Always appreciate that Jesse is accommodating and hospitable
He gets my customer service trophy!!
2/25/2025
Louis W. VERIFIED CUSTOMER
Very good experience. took me in right away and were very thorough