We received confusing information about paint warranty/recall. Three times we spoke to someone and we were told one thing over the phone, one thing day of service at drop off and another thing at service pick up. Frustrating.
5/3/2024
Wilet V. VERIFIED CUSTOMER
Great
5/3/2024
Margie D. VERIFIED CUSTOMER
Everything was wonderful! Quick service, too!
5/3/2024
Sheri F. VERIFIED CUSTOMER
Jonathan was very professional and considerate
5/3/2024
Courtney C. VERIFIED CUSTOMER
Dylan was friendly and provided great communication the whole time
5/3/2024
Jesse F. VERIFIED CUSTOMER
Thanks.man for service
5/3/2024
Laura M. VERIFIED CUSTOMER
Jordan was insightful, explained things throughly. She was very helpful
5/2/2024
Joseph B. VERIFIED CUSTOMER
Amazing.
5/2/2024
John S. VERIFIED CUSTOMER
Jonathan turned an initially negative experience to a positive.
I ordered tires and made an appointment online; however this didn't show up in Hansel's system. Worse yet the tire sale had apparently ended yesterday.
Nevertheless, Jonathan asked the manager to approve the price i was quoted. The tires i ordered had arrived although they didn't have my name on them.
He told me, to my relief, that they could do the work today. The work was done when he promised.
Jonathan was helpful and informative (about getting an alignment).
He and other advisors will benefit from fixing the disconnect between the tire ordering platform and the dealer's system.
I look forward to my next service at Hansel Toyota.
5/2/2024
Kathleen V. VERIFIED CUSTOMER
It was an easy and fast experience!
5/2/2024
Cynthia M. VERIFIED CUSTOMER
Received prompt service and excellent customer care all around.
5/2/2024
Suzanne B. VERIFIED CUSTOMER
I appreciate the detail and attention that Jaime provided.
5/2/2024
Jose Anselmo. VERIFIED CUSTOMER
Good service from Dylan Mey
5/2/2024
Bruce F. VERIFIED CUSTOMER
$700 bucks and you left me with a dirty RAV 4 !!!!
5/1/2024
Brian G. VERIFIED CUSTOMER
Anthony was very courteous and helpful.
5/1/2024
Maureen C. VERIFIED CUSTOMER
Always consistently organized ! And price was very fair ????
5/1/2024
Trent T. VERIFIED CUSTOMER
Jordan is exceptional.
5/1/2024
Maria V. VERIFIED CUSTOMER
Very good attention.,
And everything good
Thank you.
5/1/2024
Debra R. VERIFIED CUSTOMER
I’m happy with the service and the job done. Thank you.