Norm Reeves Honda Huntington Beach Auto Repair Service

Goiod service

John came out to help me with my oil change almost immediately after I arrived. Was very pleased with the service he provided. Thank you.

The best.

Very kind! Made the process quick, smooth and easy. Thank you Benito!

Very nice Kept me informed Called me by name which is always special Bernie was knowledgeable and informative Very polite

Benito Torres provided excellent service! He was very nice and accommodating. I would strongly recommend Mr. Torres to anyone wanting to service their Honda. Mr. Torres is a great asset to Norm Reeves Honda HB!

The first time I took my Honda Civic into Norm Reeves Honda, Huntington Beach I was greeted by John Le, one of the Service Managers who I was impressed with immediately. John was extremely professional, courteous and very caring! It has now been over 3 years and I still take my car to John for routine check ups, oil changes & tires. No matter when I call John or show up unannounced to Norm Reeves HB, John always provides me with the same excellent service experience from the very first day I met him. This type of consistent service is wonderful to experience these days! I don’t know if you train all of your Sales Managers the way you did John (because he is the only one I go too) but my recommendation is that you use John as a role model!! Sincere thanks for Wonderful, Continued Service! Paul A. Marzullo

Thank you

Lilia provided excellent customer service on the day of my appointment. A+++++

Viviana was great. Honest and very efficient.

Jason was very knowledgeable and gave me excellent service

Jacob was friendly, attentive and professional. He is a great ambassador for your company. I will recommend Norm Reeves to anyone looking for a Honda or maintenance based upon my interactions with Jacob

Viviana provided good customer service!

Vanessa was great

I am still waiting for a manager to contact me reference money missing from my car. I reported it to John Le immediately. I have reached out to him again since. His last correspondence was insulting. I asked him to have a manager call me. I’m still waiting. Since I have not received cooperation from management, I have filed a police report. I will also contact the Better Business Bureau and take to social media and review sites. This is unacceptable.

John was very helpful and efficient

Service was fast and real friendly really appreciated Viviana S. She was really nice thank you????

My wife and I have been customers with norm reeves HB since 1999. We have purchased 4 vehicles and have had you service them as well. I came in to get an oil change. First problem is I have to show you a competitors coupon to get the best price. Why don’t you offer that price in the first place? Second, I mentioned that I wanted the suspension checked out. Simply drive it around the block. I was told I would have to pay a diagnostic fee since the vehicle is out of warranty. That’s BS, don’t you want my business if there’s something wrong? How hard is it to drive the freaking vehicle around. Aren’t you already driving it around your lot? Just go out in the streets for gods sake. Thirdly, when my wife picked up the vehicle she’d was told the brake fluid is low. I already know that the brake fluid level is at half way between max and min. It’s not low, it’s just not at max.. low Is when it’s at or below minimum. How about instead of even wasting your time to communicate and remember among your team you simple adjust the brake fluid level w the 2 ounces it needs. I know you have plenty of unaccounted excess fluid hanging around from the jobs you didn’t use and was already paid for. I’m tired of coming to your shop and being nickel and dimes to death. I’m tired of being treated like just another lame **** customer coming thru this whatever dealership. How about you all start treating customers like you actually care about us. Treat us like family or a friend. Don’t stick us with your dry rules of diagnostic fees and oh I have to charge you for any little thing. You’ll get a lot more out of a service sale by being genuine and respectful. Would it hurt your team members to smile? It maybe time for a clean rotation of your staff and management. Get some people in there with some excitement and motivation.

Ivette was wonderful and helpful as always. She gladly assists with any and all questions. It’s always a good experience when being assisted by her. She exudes a great demeanor and an attitude that is focused on excellent service.

I very satisfied with Jason Ung service.