Norm Reeves Honda Huntington Beach Auto Repair Service

Benito was great ! 5 stars

Very helpful, Benito did a great job!

My experience was great. Ivette was very welcoming and presentable even at the early hours. Everything was explained clearly with a great attitude. Much appreciated.

Thank you

Lilia was great! Kept in touch with me all day. I wish I could have returned her calls more promptly. She was wonderful to work with!

Benito Always provides excellent service and very friendly

The service was on time and attended all my needs and questions. Super:)

For the past years we've been coming here, Viviana has gone above and beyond in assisting us!

The service or should I say lack of customer service was AWFUL!! I had made an appt because my car had a safety recall. I was told I could drop off nite before for early bird service in drop box n I would get a call from the device advisor. That is what I did. Never once got a call. When I called dealership to get eta on my car I was told I was a no show for my 830am appt. I told the gal I dropped nite before with keys in drop box. She said there was no record. I then asked if my black Honda Pilot was still sitting in service drive? After being on eternal hold she told me it was up on rack n would have advisor call me with update. Never once got a call. I called again at 130pm n was given the run around again about my car. **** phone was nice n said my car had been done since 1130am. I was furious! When I came to pick it up my service advisor asked how everything was n if I was satisfied with the service. I let him know NO n why. He told me he had spoken to my husband twice which was a total lie as the number u have is my cell number n I had asked my husband if he talked to the service advisor not once but twice. He said never talked to anyone. My phone is also set up with the texts from you as I have gotten those In the past from you. Very disappointed not a pleasant experience at all. This is my second car I have purchased from u and brought in. Not even a sorry from the advisor when I told him he never called. I understand people get busy but just own it n admit you messed up.

Benito was very professional and helpful in answering my inquiries. I look forward to doing more business with Benito and Norm Reeves in the future.

Excellent service!

Great service.

Benito Torres ROCKS!!! The best in the business!!!

Benito is the best.

Benito is the best!!! He is professional, understanding, detail oriented, and an expert in his field. Benito delivers exceptional service and I am a happy Honda customer!! Thank you so much Benito for your 30 years of service to our family!!! All the Best, Theodore R

Vianna is professional and sensitive to both needs for me and my Honda. She inquires about how my vehicle is performing and prepares me for what could be needed with my future visits. I have stopped in on non-apt days when I have a minor concern & she investigates snd either finds the simple, easy solution or we then schedule a new apt for service. I trust her judgement completely.

John Le always has my back!

Lily was amazing!!

Benito is always top notch and super helpful.

Got exactly what I came for. All good.