Although I am satisfied with the recall part of the work, I am sort of puzzled by the fact that my backseat was up and the things that were on the reclining backseat were replaced in the back of the car. Was the car used to transport someone or something
2/19/2025
Shanan C. VERIFIED CUSTOMER
I was able to relay my concerns and she made notes for the technicians to check. Gave me peace of mind when going on a road trip next week.
2/19/2025
Linda H. VERIFIED CUSTOMER
I brought the car in due to a possible Cruise Control issue and navigation screen not turning off after right hand turns. Apparently all is well. Thank you, Linda H
2/19/2025
Richard P. VERIFIED CUSTOMER
Benito was polite and efficient! He explained everything to me and called a shuttle to take me home and bring me back when my car was finished. Service like this is why I return to Norm Reeves Honda for my car care.
2/19/2025
John H. VERIFIED CUSTOMER
John Le provided comprehensive service options for my 2018 Clarity. The services and repairs were completed on time. John was very courteous and knowledgeable. Thank you.
2/19/2025
Thuc N. VERIFIED CUSTOMER
Job done before time was estimate
2/19/2025
Greg D. VERIFIED CUSTOMER
She was great ????
2/19/2025
Nina R. VERIFIED CUSTOMER
Excellent service. Thank you!
2/19/2025
Marcos M. VERIFIED CUSTOMER
Benito has always been super helpful, kind, and friendly. I always brought my first Honda to him, then I owned another car of different make and, after some years, got a Honda again, so the first person that came to mind that I could trust my new car with was Benito. I know my car is in good hands with him. He’s great!
2/19/2025
Thanh L. VERIFIED CUSTOMER
I thank John Le and the technicians for taking such good care of my car, good service, thank you very much.????????
2/19/2025
Nicholo C. VERIFIED CUSTOMER
Brought my 2018 civic to have my recall settled after a year of waiting for the fuel pump to be available.Viviana wsa so helpful in taking good care of my concerns and recommendations for the recall, she scheduled me promptly for the next available date for servicing my car..thank you Viviana.
2/19/2025
Johnny M. VERIFIED CUSTOMER
Very polite, respectful and attentive to my concerns and issues with my car. Always followed up with clear and precise instructions and next steps.
2/19/2025
Joel L. VERIFIED CUSTOMER
Great expertise and customer service.
2/19/2025
Clifford D. VERIFIED CUSTOMER
Perfect service.
2/19/2025
Hung D. VERIFIED CUSTOMER
Ms Yvette Rodriguez was simply an outstanding customer services person who had displayed an utmost professionalism when dealing with the dealership customers and needless to say, my visit to the dealership today was a very reassuring and pleasant experience. My new 2025 Honda Civic was being serviced for some minor recalled issues that happened to most new cars nowadays. I also had a chance to converse with Service Director Catherine Schlueter and it didn’t take me long to figure out why Norm Reeves excelled in its customer services. With Ms Yvette Rodriguez and Service Director Schlueter at Norm Reeves, I sincerely believe we as customers of the dealership are all in good hands and they both deserved an A+ in customer services, no ifs nor buts!