I came into the service department with an odd issue- the brand new 2025 Honda Crv that I bought a month ago didn’t have caps to the attachments for the roof railings on the right side of the car. The sales department was very adamant about me paying for the replacements even though they couldn’t prove that the caps were installed at the time of the car sale, citing a 3 day grace period (which I would understand for cosmetic issues but not missing parts). The best sales said they could do was give me a 50% discount which amounted to $29 each roof cap. Overhearing the conversation and my frustration, John stepped in and advocated for me with the sales department, stating $29 is such a minuscule amount to not cover and make the customer happy. He was understanding of my situation and reassured me that it was highly unlikely that these roof caps flew off while driving. He made me feel validated in my concern and showed that he truly values customer service. John, you’re amazing! Thank you!
6/28/2025
Dung N. VERIFIED CUSTOMER
Benito went out his way to help me. He understands what my vehicle needs. Thank you Benito. See you next time
6/28/2025
Jon W. VERIFIED CUSTOMER
Always great service at Norm Reeves HB location.
6/28/2025
Nicholas W. VERIFIED CUSTOMER
Thank you for your promptness
6/28/2025
Kevin F. VERIFIED CUSTOMER
Very fast, responsive, friendly. Will return for next service.
6/28/2025
Frough J. VERIFIED CUSTOMER
Kevin was amazing! He is a true professional. Thank you Homda!
6/28/2025
Cesar S. VERIFIED CUSTOMER
Great service and fantastic experience.
6/28/2025
Mary T. VERIFIED CUSTOMER
Was very pleased with how quick my car was serviced. Yvette was very helpful and answered my questions. She is very knowledgeable.
6/28/2025
Margaret P. VERIFIED CUSTOMER
Fast and efficient! Thank you Yvette!
6/28/2025
Graham S. VERIFIED CUSTOMER
Good service from Tony fixing my problems and keeping me updated.
6/28/2025
Sylvia W. VERIFIED CUSTOMER
Excellent Service from Benito !!
6/27/2025
Cherlene P. VERIFIED CUSTOMER
Clayton always does a great job explaining everything about the car and communicating when the services are complete.
6/27/2025
Hoazie N. VERIFIED CUSTOMER
Thanks for the repair in a timely manner. John Le kept me posted with the repair process while my car was in service nice ly.
6/27/2025
Carmen B. VERIFIED CUSTOMER
Benito was very courteous and helpful while I waited for my car to be serviced
6/27/2025
Ozcan O. VERIFIED CUSTOMER
It was fast
6/27/2025
Michael T. VERIFIED CUSTOMER
Ivette is always great and a pleasure to have help me with my vehicle.
6/27/2025
Howard D. VERIFIED CUSTOMER
Kevin Lam was the best service assistant I've encountered
6/27/2025
Bruce W. VERIFIED CUSTOMER
Clayton did a Good job
Explaining the cost of the repairs. He was nice enough to hold a shuttle to take me home while the repairs were being done on the car. He also kept me updated on status of the repairs by calling me
soon after the repairs were finished.
6/27/2025
Jennifer S. VERIFIED CUSTOMER
Tony Lagos is a delight to work with. Tony is a credit to HB Honda!