Clinton Chrysler Jeep Dodge Auto Repair Service Center

None, good job by the technician

Tyler always treats me like a VIP.

Todd is always very personable.

Our Lincoln MKX is still making the fluttering sound. Once it is completely wormed up,everytime time you accelerate it flutters. you can hear it very well. Let us know what we need to do. Thanks, Ron Mielkey.

Tyler and the service department do a great job!

Thank you

None

Although Revecca was very kind and friendly and good at giving me reminder calls and scheduling my vehicle to get picked up and dropped off, there were several issues I feel are worth mentioning. I had a DVD player quit working. I knew it was under warranty but initially the service department was unsure. I called and I was told they would look into whether or not it was covered by warranty. 1 week later I decided to call another Ford dealership to have them help me determine if it was in fact covered under warranty. I then called Clinton auto group and explained I did the research and it was covered under warranty. I then scheduled my vehicle to be looked at. The first time I brought it in they just looked at it to determine it could not be fixed. They then ordered the part. After the part arrived I scheduled to have the vehicle repaired. We are a family of 7 so being without this vehicle means we can not leave the house and is a pretty big inconvenience as no other vehicle can transport us, although I understand it needs to get fixed. After we scheduled the vehicle to get fixed, so the 2and time it was in the shop, I was called and informed they had some employees that didnt show up to work and although my vehicle had been there all day, they were not going to be able to look at it that day. Again, I appreciate them bring the vehicle back to us. The next week the vehicle came back in to get repaired. It was then determined the wrong part was ordered. I never lost patience, and again they did a good job of returning the vehicle to us and scheduling another day. My vehicle was just returned to me with all the repairs completed, two months after our first inquiry. I was informed I needed to pay my $100 deductible before my vehicle was returned. I thought they should have offered to absorbe this being all the hassle, but I paid without mentioning it. This is not the first sevice related issue I have had at this facility. Everyone I have worked with has always been very respectful and courteous and and I am not one to complain or make a scene, but I do believe the service department could use some improvement. My last oil change I was there for 5 hours and was suppose to be my free oil change, I ended up paying half due to going with full synthetic oil. I have purchased a vehicle every year for the last 6 years and have always ran full synthetic, have never had to pay the difference on the free oil change. I think the point of the 1st free oil change is to have the service department win you over and earn your future business. Sales process during purchase was seamless. I'm not saying I will not use the service department again, but convenience of your location will be the biggest factor getting me back there, and I would like to continue to support a local dealership. Keep up what your good at, try to improve at what your not, I hope my honesty is useful and doesn't come across that I was completely dissatisfied, because if I was extremely upset, I would have made someone aware. Thank you.

Great service!!

Truck runs great, therefore I am satisfied...thanks

Thank you for always having Great service & Great customer service

Great customer service from management. Will definitely recommend to friends and family

Always have good service with Todd Boyer.Always go to Todd.

Thank you for getting both our cars in for service today

Thank you Tyler your the best

Did what they said they would for fair price

Todd and Tyler always do a great job, very professional and caring.

Maci and I always enjoy our time at Clinton Auto Group.

Clinton auto group always does a great job on my automobile. However, at the Clinton location they need to make sure the explain the fee that is charged to find the issue with a vehicle. I had to pay $100.00 I was very upset because nobody informed me of this fee. Hours later i received a phone call from a gentleman named Todd i believed who apologized for not telling me about having to pay to find the issue. I was just upset because what if i wasnt prepared to pay that money and wasnt informed there would be a fee. That was very unprofessional. Overall the work done on my car was great! Just had a bad experience before the car was repaired.

Had a doctor work me in if I could come right from my oil change? I told service writer Todd and he assured me not a problem! Got me right in and was back on the road with a half hour to spare. Very pleased with Todd and the service and sales team!