Lindquist Ford Auto Repair Service Center

Good job by everybody. Should I have two hourly rates. One basic stuff like a Tom’s valve stem and a tech labor rate?

Service and the body shop struggled to coordinate services in the beginning. Had to call to check status at the end of the day vs. being called. Picked up the vehicle and made three trips back inside carrying trash left behind by service or body shop. All my vehicle settings were back to factory settings without an offer to assist re-setting back to personal settings. Lastly, it was returned dirty without a car wash or vacuumed out. Would have expected better customer care and service.

Everyone at Lindquist are the best!

Dustin is the best!! Love him, he always takes such good care of me and all my kiddos anytime we have issues. Makes me happy that my teen daughters can go to a service center and be treated with respect and kindness. Happy New Year to all of you.

Noah was great to work with.

To whom it may concern, I believe I was a customer who had the “guessing” game played on me. Brought it on for brakes, loud heater noise and windshield washer problem. Left there with hardly any brakes and a squealing heater. I returned and was told the problem they fixed really needed fixed but there is another problem. It was a guessing game in which the rep even stuttered his way through the explanations. I will not return to your business and I’ll let others know what happened. At the end of the day I ended up with a fixed windshield washer pump for 1300.00. One thing that’s odd and adds to my belief they knew they made an error was the fact that I was told when they test drove my vehicle “it stopped on a dime” after the first time I had it in. It’s funny how they can tell me it stopped on a dime but then also tell me the reason the pedal goes to floor is another issue. It can’t be both. It either has an issue or it doesn’t. Furthermore, I did not understand the explanation given as to why my heater still squealed after replacing the blower motor. I originally said don’t do anything but the brakes give. I was going to be charged a diagnostic for each issue. I was then told no diagnostic needed to be done on the heater or the windshield washer as they “knew” what it was. I had them fix it. Funny how after declining the repairs due to diagnostic charges being too high they all of the sudden knew what the problem was and it didn’t need a diagnostic. Sad customer service all around. If you talk to your employees, and they are honest about what happened, you will see. Unfortunately in todays world, there won’t be anything I can do about it and at the end of the day, you won’t give a damn. Jason G

Service was very satisfying and I would recommend Lindquist Ford to my family and friends

I go to your company because of the friendly people and Adam Underwood’s excellent service on my car

Dustin kept in contact with me, which was great. Also, loved the apple juice ???? n the waiting area!

Dustin was excellent.

Everyone is very friendly and helpful.

My Representative went the extra mile regarding my Ford pass situation. I am also happy with my car.

Mike did a great job.

Haley warmly greeted me with a smile and by name which set the tone for a good experience. Her estimated repair time was spot on and she explained the results. Wonderful job.

I was beyond happy with my service! I called right in the AM due to my headlight went out on my way to work. Having to leave for vacation the next day. Haley got me in that same day for service ! Saved my life. Thank you again.

Dustin did a great job!

Dustin is great. Always is. However my brakes don’t feel any different and my heater still squeals. Not sure they fixed with of these issues.

I came in to have a new back up camera installed and I told them the screen said I had a battery issue too. They did give me a new battery but my back up camera doesn't work and my appointment was at 1:15 and I was there until 430.

Once again, great service!

Key fob is still not programed. I do appreciate the warrentee work completed. I was asked to reschedule when the shop manager is on site. Darn vehicle thinks the new key fob is trying to steal it. Drat. It is hard for me to get time off work to bring it in.