Hampton Toyota Auto Repair Service

Steven Hollier is truly a phenomenal service person… It’s always a pleasure to be greeted by him … I know in his hands my car will be serviced correctly… His personality is so fitting for his position… Hampton is blessed to have such a professional experienced person like him on their team… thank you Steven for once again giving me exceptional service ??

Everything went satisfactory

Stephen, gave outstanding customer service !

Great job, guys!

I was impressed with the promptness and efficiency of the service.

Initially I paid Hampton $159 to tell me that I had alignment issues with my doors and I had to go to a collision center because Hampton does not repair vehicles in accidents. Wow! Why didn’t Leslie tell me this before accepting my credit card payment? There is banging and thud like noise from the drivers wheel well when driving over potholes and I was concerned there might be a safety issue. I asked if a tech could ride with me so I could point out the noise and Leslie told me no. I also asked her if I could do a quick vehicle inspection while it was on a lift and she told me no again. When asked why, Leslie repeated her statement that Hampton does not repair damaged vehicles. Why didn’t she tell me this before she collected my payment. Yes, the charge was reversed, but only after a very contentious conference call with Superior Toyota. I purchased my SUV from Hampton and was basically treated like ****. Leslie was repeatedly abrupt with me and did not want to listen to the predicament I was in and safety was my primary concern. I served in the Army for 30 years and I understand the importance of inspecting vehicles if there are safety concerns. But instead of helping me, Leslie repeated the fact that Hampton could not do anything for me, yet there is a 2-3 month delay with collision centers. I specifically told Leslie before I gave her my key that my vehicle was in an auto accident, so why didn’t she immediately tell me that Hampton could not help me? Why did Leslie charge $159 just to tell me that I had door alignment issues and the fact that their mechanic is not qualified to inspect my damaged vehicle? Hampton has proven they do not deserve my business. Absolutely pathetic. And I can guarantee that Hampton will not contact me to discuss this issue.

Elijah was amazing and didn’t miss a beat to make our first Toyota experience a great one. It’s because of him and the staff we met along the way, that has us excited and hopeful for many purchases in the future! Glad we decided to come visit Hampton Toyota bc it was one we did not regret

Steve was great

Service was fast, Mr Steven hollier was very nice, he also explained everything that was done to my vehicle, I had a great experience and I would definitely go back and refer my friends

The best experience at a service center

She was the ONLY associate in four years to take the time and fix the phone number on the account!!! Thank you, ma’am! I know it sounds like a little thing but when you tell EVERY associate when you service your vehicle and NO ONE acts like they care, you ma’am made my day!!! Congrats! You deserve a raise!!!

Great service!

Wonderful service and people to deal with.

Service was great

All went well. I wasn't happy that I had to wait so long for a part but the work was completed quickly once the part arrived.

Service was high quality once again. Steven had me in and out in record time and I enjoyed his service to me. Thank you Steven and team for all of your hard work!

Absolutely exceptional.

Great staff and great service consistently!

It was Good. Did the the job in amount of time expected. Exceptional is pushing it.

Superior, professional service!