I was not happy at all with my service. My car was scheduled to be seen on May 23@ 1:40 @ the O'FALLON location. I did receive a text from my advisor who names is Brittin J Dolen shortly after I check in. I didn't receive another until 3:30 that day. I end up having to call and leaving a message the next day because I haven't heard anything regarding of my car. When I did finally hear from the advisor Brittin it was @ 1:52. I text back asking if he any updates yet with my car his response was be haven't contacted my extended warranty and my car haven't been diagnosed yet. I text back a little later asking if I would need to get a rental, 20 mins later I get a call after I had call and was told that they couldn't find him then he jump on the phone telling me my car was fix and he wasn't going do a claim cuz of a poor job was done before I brought it to them. I don't appreciate the way I was talk to by him so I ask to speak to his supervisor. I spoke with his supervisor and I was please with what he said. I am a value customer and I was very offended with what took place. I will not be bringing my car back to Auffenberg ever again.
5/26/2022
Jackie V. VERIFIED CUSTOMER
DAKOTA DID A GREAT JOB…
5/25/2022
GLEN S. VERIFIED CUSTOMER
Quick service, responded to every question asked, finished the car up effectively.
5/25/2022
DEBORAH P. VERIFIED CUSTOMER
Very satisfied with the service and share with others.
5/25/2022
Janice R. VERIFIED CUSTOMER
Great service
5/25/2022
Darlene W. VERIFIED CUSTOMER
No comment at this time Thank You
5/25/2022
Justin B. VERIFIED CUSTOMER
Dakota at Auffenberg Nissan service desk was great
5/25/2022
CARYL W. VERIFIED CUSTOMER
You are most welcome. Your service staff is always the best.
5/24/2022
AYSHA B. VERIFIED CUSTOMER
Great service!! Love bringing my car here
5/23/2022
Bradley R. VERIFIED CUSTOMER
Thank you. Good service.
5/22/2022
Elpidin B. VERIFIED CUSTOMER
Staff are friendly and helpful. Car was done an hour before the estimated time. That’s a big plus. Thank you Dakota.
5/22/2022
Marlene P. VERIFIED CUSTOMER
Good service for first time being there with this Nissan. Thank you.
5/22/2022
Kevin B. VERIFIED CUSTOMER
Everyone was very nice and courteous
Everything went well
5/21/2022
Wendy R. VERIFIED CUSTOMER
Everything went well.
5/21/2022
CHARLIE P. VERIFIED CUSTOMER
None
5/20/2022
Dylan H. VERIFIED CUSTOMER
I really appreciated all the updates on my car. It was a stress-free experience
5/20/2022
James W. VERIFIED CUSTOMER
None
5/20/2022
Lisa Y. VERIFIED CUSTOMER
Love your service staff and love that I am kept totally informed!
5/19/2022
Maia F. VERIFIED CUSTOMER
I would love it IF JUST ONCE. I didn’t need something more than requested