Ronald provided excellent customer service:
He was professional, explaining in details what needs to be done on the car
He treated the customer with respect
The services were completed in a very reasonable amount of time
7/20/2021
Ignacio H. VERIFIED CUSTOMER
very helpful and professional
7/20/2021
Chaz N. VERIFIED CUSTOMER
Juan was extremely responsible and respectful with me and his customer service was off the charts definitely a good guy and I would recommended anyone to go thru him to get their car serviced.
7/20/2021
Valsan A. VERIFIED CUSTOMER
Excellent service
7/20/2021
Karla Z. VERIFIED CUSTOMER
Quick fast service.
7/20/2021
Cindy P. VERIFIED CUSTOMER
Advisor Dennis Palacio was not helpful. He failed to contact me for update on my vehicle. When I was there 30 mins after the estimated time that my car would be done. Dennis was too busy talking nonsense/personal conversation with a group of his client while myself and another was in line which he does not acknowledge we were there. He continues exchanging personal conversation with the first group for at least 10 mins. I has to finally spoke up to ask if my car was ready, i saw it parked ready to go but I has not receive any phone call to let me know my car was ready to pick up. He then told me he still need to verify if the repair tire was cover by the warranty. But I has dropped off my vehicles from 11 to 3:30pm. I am not satisfied that my services has been done but my warranty has not been checked yet.
7/20/2021
Erika G. VERIFIED CUSTOMER
Staff was friendly and efficient.
7/20/2021
Irving N. VERIFIED CUSTOMER
Travis told me my car would take up to 2 - 3 hours to be finish so I decided to get a ride home. He calls back in 15 mins to tell me it’s done. How could he have been so wrong? Does he not know what’s happening around him on a slow Sunday? Furthermore, The moment I get back, he tells me my car still isn’t done and that he’ll come get me when it is. I wait for ~20 mins and see my car parked outside as he’s just sitting at the desk. No assertiveness or initiative to get up until he sees me begin walking to my car. Extremely poor customer service and will mindfully not berequesting any Honda services from Travis in the future
7/19/2021
Dilipkumar P. VERIFIED CUSTOMER
Dennis is an excellent advisor.
7/19/2021
Jenny S. VERIFIED CUSTOMER
Juan was so kind, great customer service. Thank you!
7/19/2021
Maribel A. VERIFIED CUSTOMER
Travis was very professional and helpful from start to finish. A true example of what quality customer service should be.
7/19/2021
Errol C. VERIFIED CUSTOMER
Service was quick and easy and done 1 hour before estimated completion.
7/19/2021
Jamaal V. VERIFIED CUSTOMER
Travis Hardy was professional, personable, and concise! His attitude and communication definitely fit the description of “Helpful Honda!” Thank you again Travis, car runs amazingly!
7/18/2021
Anthony B. VERIFIED CUSTOMER
All well done. Good job guys. Zero complaints about the service. See u next time.
7/18/2021
Enok O. VERIFIED CUSTOMER
Didn’t feel rushed, clear communication.
7/18/2021
Sandra M. VERIFIED CUSTOMER
It took 3.5 hours to do a service that I was told would take 2 hours. I didn’t get updates unless I asked. They also didn’t wash my car well - the floors were half vacuumed and the car was still wet outside. I asked for someone to finish drying it, but nobody ever came. Such a bad experience.
7/18/2021
Moises S. VERIFIED CUSTOMER
He is the best, he has taken care of me for years, an asset to the Spreen Honda company.