Everything went very smooth and everyone was very nuce
11/23/2019
Stephen C. VERIFIED CUSTOMER
Loaner car delivery person Boyd was very nice and helpful.
11/22/2019
Theresa R. VERIFIED CUSTOMER
Ashli was professional and answered all my questions.
11/22/2019
Calvin B. VERIFIED CUSTOMER
Brad is both professional and exceptional. He took time to fully explain process
11/22/2019
Kathleen S. VERIFIED CUSTOMER
Should have washed the car 2 more times. Whole back of car dirty. Service was fine
11/22/2019
Michael A. VERIFIED CUSTOMER
Your dealership is the best.
11/22/2019
**** W. VERIFIED CUSTOMER
Please call to discuss. Thank you.
11/22/2019
Frank B. VERIFIED CUSTOMER
I am curious about the tire/tread depth assessment. I purchased two tires at Island Lincoln on 11/5/18. @ 59834 miles. Tire assessment was okay (green) for all tires on 3/21/19 @ 62688 miles. Tire assessment is now yellow (attention recommended) for all tires on 11/19/19 @ 65720.
11/21/2019
John L. VERIFIED CUSTOMER
Good job
11/21/2019
Maria R. VERIFIED CUSTOMER
Thank you for a job well done.
11/21/2019
Paul M. VERIFIED CUSTOMER
A very good job
11/21/2019
Nicole C. VERIFIED CUSTOMER
I am very pleased with my text communications with Ashli. She kept me informed throughout the process. Although I had just brought my vehicle in for the infotainment system update, I had my windshield weather strip on driver side come out. I requested that be fixed as well. When Ashli texted me, she confirmed knowing the weatherstrip needed to be fixed. When I received a call from Ashli advising me my vehicle service was completed. I asked her for the cost of the weather stripping. She advised me it was provided at no additional cost! I was astound by this because most dealerships I’ve dealt with in past with different vehicles has never provided the service that Island Ford has provided me. For this reason, I will forever be a Land Rover owner just because the service is amazing! Thank you Ashli.
11/20/2019
Opal M. VERIFIED CUSTOMER
Please have the driver that picked Edward Morris up to check his van for a set of keys.
Thank you.
Opal M
11/20/2019
Tim P. VERIFIED CUSTOMER
Excellent service!!
11/20/2019
William M. VERIFIED CUSTOMER
I appreciate the service that I received from Graham Ohlmann. He is very courteous and made sure that my car was taken care of.
11/19/2019
Jodi L. VERIFIED CUSTOMER
Good service this time!
11/18/2019
Michelle T. VERIFIED CUSTOMER
Brad is a much needed credit to the Merritt Island branch!
11/17/2019
Gerald R. VERIFIED CUSTOMER
First service on our new vehicle. Graham answered all my questions and service completed quickly.
11/17/2019
Angel B. VERIFIED CUSTOMER
Ashli Barrow and Bill Kaiser were very rude and arrogant. For some reason they not only didn’t want to take the time to go through the proper procedures to file a claim for my blown out tire with the manufacturer, but they also proceeded to treat me like an idiot, acted very condescending & acted like I was blaming them for my tire blowing out. Honestly, I’ve never felt so dumbfounded by a business & their “LACK OF CUSTOMER SERVICE”!!!!... I went all the way up the food chain & spoke to Jim Cavenaugh (the Store Manager) in regard to my issues, but that was just a waste of my breath. HOPEFULLY SOME FURTHER TRAINING WILL TAKE PLACE IN CUSTOMER SERVICE & TREATING PEOPLE WITH RESPECT, COMPASSION AND EMPATHY!!!...(especially when they are dealing with a crisis!)...Thank you for doing NOTHING but adding to the horrible day & experience that I had already been through!
11/17/2019
Linda W. VERIFIED CUSTOMER
She is the best! Always willing to help. Honest. Love her ??