Nicholas was great and extremely helpful and supportive. I have issues going on with things missing after a trip to the tire shop and he took the time to walk me through the details and so much more. He was great!
4/17/2023
Naresh R. VERIFIED CUSTOMER
Whenever I go for an oil change, the service department comes up with unknown issues and insists that some things need to be fixed immediately even though they don’t.
The labor costs are too high and I felt next time onwards I can work with other car repairing services to address these issues.
4/17/2023
Justin . VERIFIED CUSTOMER
Jordan was great. Thanks!
4/16/2023
Arturo A. VERIFIED CUSTOMER
Very fast service. Always kept me updated with my vehicle and would check up on me during my wait if I needed anything.
4/16/2023
Olga G. VERIFIED CUSTOMER
Issue not resolved and no communication throughout process
4/16/2023
Meeta . VERIFIED CUSTOMER
The ac was fixed but it stopped working overnight. I called and left a message and received no call back.
4/16/2023
Michael C. VERIFIED CUSTOMER
Steven was personable and great
4/16/2023
Bernice M. VERIFIED CUSTOMER
McGrath Acura is first class all the way. Everything is explained allowing choices. The furnishing, the staff dressing, the comfort while waiting . The coffee offerings. Courtesy from everyone. I trust these folks real professionals.
4/16/2023
Barry P. VERIFIED CUSTOMER
Always great service! My RDX loves to go in for a Spa day!
Thank you!
4/15/2023
Mark R. VERIFIED CUSTOMER
The people who served me were nice and professional. No complaints. I have had an Acura for 7 years and assumed that I would just get another next year. But I looked at my bill $2400 and 2/3 it’s labor. You guys are charging me over $400/hour. Crazy. More than a partner at a law firm. I know that organizations like your make money on service rather than car sales. And I see value on going to your dealership and having experienced mechanics and a service log etc. - but I think you are going too far with this. I am fine with you doing well - but you are going too far.
4/15/2023
Angie S. VERIFIED CUSTOMER
This was my first time getting our Lexus serviced at McGrath Acura of Libertyville. I had a very pleasant experience, Kelli ****was extremely courteous and friendly. There were no delays and appreciated the prompt vehicle inspection results. We will be returning! Thank you!
4/15/2023
Rimon D. VERIFIED CUSTOMER
He was very nice and polite and good customer service
4/14/2023
Michael C. VERIFIED CUSTOMER
Nicholas is a consummate professional. I always feel welcomed and trust the explanations given. Interactions with people like Nicholas are why we bought another Acura last year.
4/14/2023
Keith M. VERIFIED CUSTOMER
Nick and company were great
4/14/2023
Lisa H. VERIFIED CUSTOMER
Jose,
Answered all questions and any issues I had.
4/13/2023
Slawomir T. VERIFIED CUSTOMER
Thank you for professional and quality service
4/13/2023
Ann K. VERIFIED CUSTOMER
Well done ???? ????
4/13/2023
Sean G. VERIFIED CUSTOMER
Easy online appt, early and flexible service hours is huge plus. 7am appt kept on time. Car retuned early while waiting. Service rep was incredible , professional, Knowledgeable. Great team, great Sevice.
4/12/2023
Mary A. VERIFIED CUSTOMER
Kelli made me aware of a coupon for which I was grateful. She was knowledgeable and a good communicator. Thank you!