Our service experience with Gus Baca was exceptional. He was able to have the tech check the failure codes for our Electronic Power Steering failure and for safety reasons was able to provide us with a loaner vehicle.
He kept us informed on when the part would arrive and had us back on the road in no time.
This type of service is what makes for a truly exceptional customer experience.
Will recommend McGrath Acura highly
10/29/2021
Christopher C. VERIFIED CUSTOMER
He is great, but i think all of you service Coordinators have been fine
10/29/2021
Endia M. VERIFIED CUSTOMER
Tim was awesome. He explained in detail the issues with my vehicle. He took his time to ensure he explained the maintenance and walked me through details of future repairs. His customer service made me feel important and valued. He didn't speak to me in a whole bunch technical speech. The technical language he did use, he related to events/functions I would understand. During check in he was thorough in reviewing my maintenance record, immediately gaining my trust. I will ask for him everytime going forward. Thank you Tim!!
10/29/2021
Alisa C. VERIFIED CUSTOMER
Thank you so much for taking care of my car
10/29/2021
Lee M. VERIFIED CUSTOMER
I don’t normally fill out these surveys but tim Cameron went above and beyond our expectations. He thouroughu checked out every question we had and called us after we left to explain. Another question. We were dry happy and very impressed with the service we received
10/29/2021
Adedapo A. VERIFIED CUSTOMER
I showed up without an appt (due to a scheduling mixup). I was greeted with high quality service and was on my way in a timely fashion. I appreciated the accommodation.
10/29/2021
Gregory M. VERIFIED CUSTOMER
Nick was fantastic - thank you Nick.
10/29/2021
Flordeliza A. VERIFIED CUSTOMER
Explained thoroughly everything that’s going to be done with my car. No complaints with the service I received.
10/29/2021
Jeffrey C. VERIFIED CUSTOMER
Great friendly service thanks
10/29/2021
Kent B. VERIFIED CUSTOMER
Excellent service
10/28/2021
Gregg G. VERIFIED CUSTOMER
Gus was great to work with.
10/28/2021
Judi R. VERIFIED CUSTOMER
Being newish to the area, I could not have asked for a more attentive, professional and thorough Acura dealership to service my car! Thanks again to Nick!
10/28/2021
Richard K. VERIFIED CUSTOMER
Gustavo Baca was courteous and very efficient.
Job well done!
10/28/2021
Myrna A. VERIFIED CUSTOMER
Gus was very nice and professional
10/28/2021
Katie B. VERIFIED CUSTOMER
Thanks Nick! Everything was great!
10/27/2021
Gregory K. VERIFIED CUSTOMER
Nick is always extremely professional and knowledgeable.
Greg
10/27/2021
Mark G. VERIFIED CUSTOMER
Tim was great. Very informative on what was going on and addressed everything. He should look up from his monitor and let you know he is getting your information loaded as your waiting. That way it doesn’t feel like your being ignored.
10/27/2021
Soloman I. VERIFIED CUSTOMER
Timothy’s service was great . I am really happy about it H managed it very well and in time .
I really appreciate that.
Solomon.
10/27/2021
Michael S. VERIFIED CUSTOMER
Your team went above and beyond buffing out my rear of the car where I backed into another vehicle
10/27/2021
Holly B. VERIFIED CUSTOMER
Other than there being no real waiting room or indoor bathrooms available, it was fine