Lily was great! She clearly explained the warranty process, answered all my questions and concerns. Lily has great communication skills and customer service. The problem was the maintenance service work that was not done to my vehicle. I had transmission service and brake flush done. 1. If the brake flush was done why is the brake fluid still dark in color, same as I first took it in. 2. Transmission service, oil changed but no filter or screen cleaned/changed. Another service advisor advised me no filter to change, only a metal screen to clean which is on the valve body. Ok, if that’s the case then why is there no indication of the oil pan being removed to clean that screen? It looks completely un-disturbed. Don’t bother calling!
8/12/2019
Andrew A. VERIFIED CUSTOMER
Took longer than usual and when I got home my battery was dead. Didn't have any problems prior to that and they even did a complimetary inspection and even said the battery was fine.
8/12/2019
Richard S. VERIFIED CUSTOMER
Avedis provided details of service that would be provided and the time and cost involved, lived up to those commitments' and even provided a Lyft shuttle home instead of having me wait the four hours it took for service to be completed, as promised.
8/12/2019
MANUEL G. VERIFIED CUSTOMER
It took too long to do a diagnostic computer test
8/11/2019
Shirley W. VERIFIED CUSTOMER
Professional and repectfully
8/11/2019
Miguel M. VERIFIED CUSTOMER
He was very polite, and professional he made me feel welcome
8/11/2019
Stephanie V. VERIFIED CUSTOMER
Great customer service!!!!
8/11/2019
Sybil H. VERIFIED CUSTOMER
Thank you for the services provided. It's always a pleasure dealing with Fontana nissan service department.
8/11/2019
Gustavo G. VERIFIED CUSTOMER
I'm very satisfied with Fontana Nissan service I'll answer that survey.
8/11/2019
Leslie B. VERIFIED CUSTOMER
Paid to have tires rotated but they were not moved. Air in tires was checked, but no two were the same.
8/11/2019
Eva F. VERIFIED CUSTOMER
It was my son and granddaughter cars. They seem ok with the service
8/11/2019
Jasmin S. VERIFIED CUSTOMER
The car wash needs to be better, half of my car was clean and the other was left the same.
8/10/2019
Janet R. VERIFIED CUSTOMER
Don't bother contacting me! Your dealership was unable to diagnose or repair a simple repair. Then to add insult to injury, when my car had to be towed to AutoZone (who easily dx and repaired my vehicle), I was told that I had to return the rental by closing, at 6:00, instead of returning it the following morning! So, I had to leave work early, and be brought to another car rental shop to rent another car for the last day!! When I wanted to express my dismay at having to inconveniently return the car early, Dave was extremely rude, and pushed me off on Niicky to complete the return. If you call this Service, then we have a different understanding of the meaning of the word! It is a wonder to me as to how your aservice team and repair shop, under Richard, have remained in business!
8/10/2019
Beverly H. VERIFIED CUSTOMER
My car was ready right at the time he said it was going to be, and it looked great!
8/10/2019
Maria A. VERIFIED CUSTOMER
Muy buen trabajador me ayudo mucho con mi aseguran de protección a comunicarme con ellos y les tuvo mucha paciencia porque no querían hacerse responsables inmediatamente. Good job Herman Rivas
8/10/2019
Lisa R. VERIFIED CUSTOMER
Juan is great never no pressure try and do this or that, I really feel I am being treated honest and not just trying to make money and that’s why I keep coming back.