I had an appointment to address an issue at 7:00 am on a Wednesday. My truck was not looked at till the following Tuesday. I would have appreciated if I was not given an appointment until the day of or before someone was available to look at the vehicle.
11/4/2021
Ernie S. VERIFIED CUSTOMER
Although I wasn’t watching, your service guys are trustworthy and looks like they did a good job.
11/4/2021
Juanita T. VERIFIED CUSTOMER
Very good Customr service
11/4/2021
Modris T. VERIFIED CUSTOMER
Great customer service. Keep up the great work
11/4/2021
Mary Y. VERIFIED CUSTOMER
Hassan is an excellent service manager! His professionalism is number one.
That is why I come to Mission Viejo dealer for service even though I live in Irvine.
11/4/2021
Elaine T. VERIFIED CUSTOMER
My service rep Evan is the best. He is always so helpful. I rate him a 10!!
11/4/2021
Robert W. VERIFIED CUSTOMER
Hugh is the best service coordinator I’ve had at Midway and my truck has been serviced there since new (2012).
11/4/2021
Shara W. VERIFIED CUSTOMER
I think you should have coffee and snacks in lobby since it took 2.5 hours for my service.
11/4/2021
Srikanth K. VERIFIED CUSTOMER
Took more time than promised .
11/4/2021
CINDY O. VERIFIED CUSTOMER
Pete was great!! He was helpful & great to work with!
Thank you!
11/4/2021
Nonna H. VERIFIED CUSTOMER
Excellent
11/4/2021
James W. VERIFIED CUSTOMER
Rachel was terrific and she was very helpful. Rachel was 5 stars on a 5 star rating. Thank you for taking care of my Ford vehicle,Grapevine Ford. James W
11/4/2021
Robert P. VERIFIED CUSTOMER
Tom and Aaron were great! Assessed the situation quickly with the guys in the shop and even took care of a recall issue within a couple of hours
Outstanding service
11/4/2021
Robert M. VERIFIED CUSTOMER
Great service
11/4/2021
Victoria H. VERIFIED CUSTOMER
Christopher was professional, courteous and timely with the details around my vehicle.
11/4/2021
Richard O. VERIFIED CUSTOMER
It was a nice surprise to have a service provider so attentive and personable.
11/4/2021
Brian W. VERIFIED CUSTOMER
Pete Roshell was awesome taking care of my F150 for all the services that were done to it
11/4/2021
Patrick E. VERIFIED CUSTOMER
Very nice person you having working for you.
11/4/2021
Ricardo O. VERIFIED CUSTOMER
Fast and friendly service
11/4/2021
James F. VERIFIED CUSTOMER
Interested in an A new DUV once a model with high Er
Hybrid efficiency is improved