Sad that my new vehicle needed 3 recall alterations! But.. once my car was at the garage.. it was a smooth process.. thankfully! But i was expecting a potential 2 day visit.. but was happily surprised to have a text at the end of the first day.. car ready for pick up. Many thanks.
2/27/2025
Dylan C. VERIFIED CUSTOMER
I continue to experience poor service at this dealership. Communication is lacking as I wasn’t informed my truck was going to need to stay an additional day until I called at 5pm on my way to pick it up. When I arrived to pick up my truck, I asked if I could apply the “spend $1000 save $150” coupon and Richard said the max was $100. I showed him the coupon and thinking he applied the correct discount, paid for the $1580 service. I checked the receipt when I got home and saw he only applied $100. I would appreciate a call to discuss further.
2/27/2025
Greg S. VERIFIED CUSTOMER
Jon is grest
2/27/2025
David P. VERIFIED CUSTOMER
I cannot compliment Anthony high enough his attention to detail and customer service is outstanding is an exceptional young man and a great asset to Jeep Chrysler
2/27/2025
Dorothy B. VERIFIED CUSTOMER
None
2/26/2025
Drew B. VERIFIED CUSTOMER
They do great everytime
2/26/2025
Rebecca R. VERIFIED CUSTOMER
We cannot say enough good about our experience with Richard Small. He was very knowledgeable and a pleasure to work with. We will request him in the future.
2/26/2025
Daniel A. VERIFIED CUSTOMER
John was awesome to deal with….
2/25/2025
Bruce T. VERIFIED CUSTOMER
I was impressed with the fast service today! Thanks John.
2/25/2025
The M. VERIFIED CUSTOMER
John is very good and due to him, I will return for service!!
2/24/2025
Rose B. VERIFIED CUSTOMER
I just had a factory recall done on my Durango and Kyle was very personable and notified me when the recall was taking more time than previously noted. Thank you, Kyle.
2/24/2025
Fabrice Brugere. VERIFIED CUSTOMER
1- it took you over 16 months to fix this original factory life threatening defect
2- you did not even wash my Jeep of fill the gas tank …
3- I found out after the warranty expired that my second key fob never worked … and you want to charge me for a new one!!
If Jon Kenney, who has been my service guy for my Alfa Romeo, had not stepped in, I would probably still be waiting for a jeep service employee to return my voice mail or next !! Which they never did for over 6 months!!!
Worse customer service ever experienced
2/22/2025
Marc R. VERIFIED CUSTOMER
Kyle is great and I always enjoy working with him. The issue I had is the bumper wasn’t connected properly apparently at the factory and I came to learn that was a problem persisting on many other Grand Cherokees so it’s disappointing it simply wasn’t fixed before I took delivery. Aside from that I’m very happy.
2/22/2025
Marysue G. VERIFIED CUSTOMER
Kyle is the best !!!
2/22/2025
Mary R. VERIFIED CUSTOMER
Richard has a way about him that makes you feel comfortable. He is very patient and explains everything clearly.
2/22/2025
Linda G. VERIFIED CUSTOMER
Gary was, once again, very professional and knowledgeable! He is a credit to your organization.
2/22/2025
Neil R. VERIFIED CUSTOMER
Kyle is an asset to your company.
2/22/2025
Garrett S. VERIFIED CUSTOMER
Anthony did a great job! Communicative and professional!
2/21/2025
Barry B. VERIFIED CUSTOMER
My Jeep was dripping oil on my garage floor. Richard had a mechanic do a review only to find a leaking oil pan assembly. It was replaced but then Richard asked for a couple more days to just make sure it was fixed. As it turned out it was and now I have it back. My thanks to Richard and the mechanic for making sure my Jeep is working as expected. Job well done.
2/21/2025
Gary W. VERIFIED CUSTOMER
John was knowledgeable and transparent with what needed to be done to our Jeep. I consider myself fairly mechanical and I am amazed at the complexity of the job and the efficiency of the tech. I would certainly recommend the dealership.
Thanks,
GW