Not anything you haven't heard...left car there for a day and was told would take many days to even look at the car...not acceptable
4/1/2022
Mckenna B. VERIFIED CUSTOMER
John was very thorough and communicated the entire process very efficiently.
4/1/2022
KEVIN S. VERIFIED CUSTOMER
Jacob did a fantastic job looking out for my best interests in the repairs of my Jeep and kept the communication transparent throughout the service process. Thank you!
4/1/2022
TYLER H. VERIFIED CUSTOMER
Very nice guy who got everything done fast!
4/1/2022
Thomas C. VERIFIED CUSTOMER
I thought Brad was great. I was upset when I learned the ECM that was replaced was refurbished. It would have also been nice if I was informed about the system needed time to reset. I wasted a trip getting my emissions checked.
4/1/2022
COLETTE G. VERIFIED CUSTOMER
I appreciate Tim in Service and the excellent service done on my Lexus. I also appreciate having my car washed and vacuumed before picking it up.
4/1/2022
Gina S. VERIFIED CUSTOMER
Everyone is so professional and customer focused!!! And this dealership has the best gift shop around!!!
4/1/2022
Mary Y. VERIFIED CUSTOMER
The Service accommodate me on a dime with a battery problem. Hassan was very professional and explained the situation to me so that I felt calmer.????
4/1/2022
Eric S. VERIFIED CUSTOMER
Excellent
4/1/2022
RAYMOND N. VERIFIED CUSTOMER
Great
4/1/2022
Edmund W. VERIFIED CUSTOMER
Your SA Evan was interested in the making the customer satisfied. I might add, your overall service pricing strategy/grid should be review. It needs work!! Just because your Lexus does not mean your should charge the most!!
4/1/2022
Susan R. VERIFIED CUSTOMER
Scott R Monage is awesome! A true professional and very knowledgeable. He explained many issues and concerns. Both my husband and I are so grateful as he monitors both vehicles over the last 10 yrs or so. He definitely keeps us updated on our vehicles. It is important for us to have a very trusted Associate/ Representative and an outstanding service representative!!!
5 STARS !!!!!!
4/1/2022
Steven K. VERIFIED CUSTOMER
Hugh did a great job keeping me up to date and having the car ready on the day he said it would be ready. Thanks hugh.
4/1/2022
Fabrizio L. VERIFIED CUSTOMER
Outstanding job again with Tyler. Get this guy a pay raise. He sets real expectations. Real eta. He’s not in the business on selling you lied. I keep coming back just because of this guy. Thank you very much Tyler. Your an all star.
4/1/2022
STEPHANIE C. VERIFIED CUSTOMER
Pete was fantastic and went above and beyond. He definitely earned a repeat customer.
4/1/2022
DENNIS T. VERIFIED CUSTOMER
The Best. I have complete confidence in Daren Hayden.
4/1/2022
CODY T. VERIFIED CUSTOMER
Excellent service and information from Pete, recommended oil/fuel service which I already needed. Thank you sir!
4/1/2022
STEPHEN C. VERIFIED CUSTOMER
I’ve been to Five Stars all over for maintenance and purchasing. I’ll never go anywhere other than Grapevine Ford going forward. Aaron was friendly, knowledgeable and honest. “A few hours” typically has meant “a few days” when it comes to service work.. not at Grapevine Ford, thank you Aaron.
4/1/2022
Misti L. VERIFIED CUSTOMER
Finally great service from the Service Department!
4/1/2022
Karen P. VERIFIED CUSTOMER
He was on top of it! Very courteous.
Was super happy with how vehicle looked
Thank you so much
Karen