I appreciated the personalized, efficient, and sincere experience I received.
12/1/2022
Ron P. VERIFIED CUSTOMER
Tim Rau….Outstanding customer service!!
12/1/2022
Rosalee Y. VERIFIED CUSTOMER
Very expedient service. Very polite and answered all of my questions.
12/1/2022
Felicia C. VERIFIED CUSTOMER
Scott is the best Service Advisor. He’s super quick but explains everything. My car is always done when promised or before. He’s very thoughtful and checks the small things. The work is always done right.
12/1/2022
Cynthia H. VERIFIED CUSTOMER
The initial service on my new car was satisfactory. The service representative was not very personable which I am sure is not a requirement but is appreciated. I have an issue with the LED headlights which is a known well known problem with the new LEDs. There is a black line at night that prevents drivers from seeing properly at night without street lights. This is not a problem for those who live in a well populated dense city with street lights. However, at night in a rural area with more darkness it prevents the driver from seeing the whole road going forward. The customer rep seemed ignorant of this issue but claimed he would ask the service attendant. Maybe he did but the response was less than acceptable. Well it is a problem but we can't do anything about it. It is a very dangerous problem and to be ignored I feel is wrong on Lexus to just shrug their shoulders.
The service representative seemed unable to respond to my concerns and actually made me feel like I was a silly old woman for complaining about it. That is not the way I would expect Lexus to treat customers. It is not his fault I know but to not try to resolve it more I felt was less than acceptable.
12/1/2022
Bernard S. VERIFIED CUSTOMER
Daven is a very efficient service advisor.
Bernie
12/1/2022
Julie N. VERIFIED CUSTOMER
As always Richard provides incredible customer service and makes the experience pleasant and easy.
12/1/2022
Christopher W. VERIFIED CUSTOMER
Great job
12/1/2022
Connie F. VERIFIED CUSTOMER
Very grateful for a good day at Lexus.
12/1/2022
Alexis B. VERIFIED CUSTOMER
RGD as usual is professional and timely with service of my car. Extremely informative on what was needed and why. Thus why I come to South Coast Lexus.
12/1/2022
Jeff H. VERIFIED CUSTOMER
Excellent service!!
12/1/2022
Hossein H. VERIFIED CUSTOMER
Wonderful service as always very happy
12/1/2022
Scott S. VERIFIED CUSTOMER
You did not have the part in stock that I had scheduled the appointment specifically to have done. I called this morning. On my way to confirm the appointment. This was a waste of time.
12/1/2022
Bob S. VERIFIED CUSTOMER
All good
12/1/2022
Robert M. VERIFIED CUSTOMER
Always satisfied with Airpark Service Department, thanks
12/1/2022
Jim W. VERIFIED CUSTOMER
Anthony is excellent! The service department is lucky to have him.
Unfortunately the people in the used car buying department never got back to me. We bought a new Jeep 3 weeks ago and wanted to sell our old one. After a week of not hearing back I decided to repair the old one and not sell because nobody gave a quote.
12/1/2022
Juan O. VERIFIED CUSTOMER
Angelo always exceeds expectations.
12/1/2022
Ed C. VERIFIED CUSTOMER
Excellent customer service by Hassan.
12/1/2022
David N. VERIFIED CUSTOMER
Great place . Nice and clean. Rau my service write he is very nice very helpful..????????
11/30/2022
Colleen F. VERIFIED CUSTOMER
Tim, is very personable, informative and Gracious young man! Upon my arrival back, I was meet by another gracious young man! Everyone friendly and loved not having to wait to dropping off the car or returning the loaner car! Love this dealership!