Outstanding service! Hats off to John, Eric, Christy! First clas
1/27/2023
Linda I. VERIFIED CUSTOMER
My advisor Joe was excellent. He had my vehicle done in the time promised and he was very kind. I had a great experience at the dealership because of him. Look forward to working with Joe again.
1/27/2023
Joseph A. VERIFIED CUSTOMER
Anthony was great. He communicated with me every step of the way while we were waiting on a part from Dodge. He should run the place.
1/27/2023
Michael T. VERIFIED CUSTOMER
John Otero did an excellent job and I’ll be back!
1/27/2023
James H. VERIFIED CUSTOMER
Richard was great!
1/27/2023
William O. VERIFIED CUSTOMER
AWESOME JOB!!!!!!!
1/27/2023
Richard M. VERIFIED CUSTOMER
Richard Smalls is a very good service advisor...
1/27/2023
Jim J. VERIFIED CUSTOMER
Again John Otero kept me informed of what was going on and answered my questions
1/27/2023
Dolores T. VERIFIED CUSTOMER
Ronnie was very professional and pleasant to work with.
1/26/2023
Michelle B. VERIFIED CUSTOMER
Ronnie was very kind. I am somewhat handicapped and he helped to get my walker out of the car and put it back when I was ready to leave. Ronnie went above and beyond my expectations. Thank you.
1/26/2023
Robin S. VERIFIED CUSTOMER
Great service. Prompt communication. Took care of all issues quickly. Very friendly and helpful.
1/26/2023
Kevin C. VERIFIED CUSTOMER
Jacob was very professional and easy to work with.
1/26/2023
Carl D. VERIFIED CUSTOMER
Service always exceptional !!
1/26/2023
Troy F. VERIFIED CUSTOMER
Hassan was extremely helpful and went out of his way to assist me on his day off and have the technician triple check to make sure the original thought on my car was accurate. That ended up saving me money. Very respectful, polite, friendly and professional. Really enjoyed working with Hassan.
1/26/2023
Stella M. VERIFIED CUSTOMER
Great service, Tim had a high level of customer service, I am really have satisfied with the Lexus team at Mission Viejo. I would recommend them. Fantastic job.
1/26/2023
Amy C. VERIFIED CUSTOMER
RGD is the best!!!
1/26/2023
Lawrence P. VERIFIED CUSTOMER
Excellent service representative. Hassan is a STAR!
1/26/2023
Tarkeaton J. VERIFIED CUSTOMER
The staff was very curious and professional. Evan was outstanding. The greeters and drivers were also great. My only concern was the pricing. When I bought the certified product I was promised 4 services curious of lexus. I did not know there were different levels of service. Instead of Mt final free service I was discounted for a lesser service. I had to pay the difference between the two types. I wasn't expecting this. Again the staff and service coordinator were outstanding. Maybe I read the contract wrong, but I assumed a service was a service. I didn't feel 8 shpuldve paid today. I did not voice this displeasure to the team onsitw. I ater reconsidered and felt differently
1/26/2023
Edgar Thaddeus. VERIFIED CUSTOMER
I requested that Tim Rau have them replace the tire they found with a mail in it with the spare. Even when I repeated the instructions,they did not, so when I came to pick it up, my wife and I had to wait for them to do it. Also, should I have been charged for wheel balancing when they found a mail in the tire and I requested they mount the spare instead? Doesn’t make sense.