He did a great job and got my car fixed up quick. Great service!
1/15/2019
Justin B. VERIFIED CUSTOMER
Great service
1/15/2019
ASHLEE C. VERIFIED CUSTOMER
The employees are rude and do not listen to what I have to say. I will be going to surprise from now on.
1/15/2019
DIANNA P. VERIFIED CUSTOMER
Service writer was helpful and easy to work with overall pleasant experience
1/15/2019
Diana R. VERIFIED CUSTOMER
Very personable kept me informed
1/15/2019
Larry D. VERIFIED CUSTOMER
Derrick Parra is a professional, always attentive, listens well, communicates clearly, a pleasure to work with.
1/15/2019
GLORIA M. VERIFIED CUSTOMER
Kevin was very professional . I was disappointed my car was not washed. Was it something I was supposed to ask for?
1/15/2019
Chase J. VERIFIED CUSTOMER
Bryan gave great service and did everything I asked for.
1/15/2019
Edward S. VERIFIED CUSTOMER
Andrew kept me informed on my car all the way through the process. If there was a number above completely satisfied Andrew earned it today.
1/15/2019
Dalton T. VERIFIED CUSTOMER
Lauren is great to work with. Definitely the best experience I’ve had at Grapevine Ford. I will be going through her for my personal and company vehicle needs.
1/15/2019
Clay R. VERIFIED CUSTOMER
I never experienced service this slow. Johnny was great kept me informed that absolutely nothing was happening with my vehicle. The car was there for a week before the tech even looked at it. When I lit was returned the the drivers seat control button was missing
1/15/2019
SUNNIE W. VERIFIED CUSTOMER
Interesting that the problem with my transmission appears to have needed a software update. John Marino was very patient with this problem and stayed on it until it seems to have been resolved.
1/15/2019
HILLARY W. VERIFIED CUSTOMER
Tony is always professional, timely, and informative! He makes my service needs appointment meaningful.
1/15/2019
Stephanie L. VERIFIED CUSTOMER
I would love to have someone from your dealership respond, so I can discuss the completely unacceptable service your service department provides. My previous email and my husband's phone call have not been returned.
1/14/2019
STUART G. VERIFIED CUSTOMER
Daren Hayden is the best service advisor I've ever worked with.
1/14/2019
Sandra B. VERIFIED CUSTOMER
Evan Frykman is great to work with. I always ask for him because he is always helpful & professional.
1/14/2019
LATOYA O. VERIFIED CUSTOMER
What a great experience from beginning to end! I called the week prior to make my appointment by phone and spoke with Andrew. He was very courteous and knowledgeable. When I came Saturday to have my car serviced I was greeted in theaervice area and told that Andrew would be over to assist me. He came over and we walked inside to discuss my services. Andrew gave me an estimate of charges and timeframe. We then walked to waiting and cafe area. I was offered a complimentary sandwich. When I was told that Ms. Stephanie would cover my lunch since there were no coupons left, I was even more impressed. I actually purchased my car from another dealership, but my husband purchased his car from Grapevine Ford. I told my husband thatI “too” received royal treatment ????
The food was delish and the service experience was A+. My car wheel lovks were also put on my tires as well as complimentary car wash/vacuum. Very much appreciate the aervice I received. My business will continue in the future with Grapevine Ford.
LATOYA O