The car I purchased from Cerritos Nissan wouldn’t start after the 5th day I purchased it, due to battery failure, which I was truly disappointed that the battery hadn’t been checked before they sold it to me. Also when I purchased the car there was a missing coolant cap, which I am still waiting to hear back from Nissan about, seeking confirmation on if they will provide me a coolant cap free of cost.
3/20/2019
Consuelo C. VERIFIED CUSTOMER
Thank you!
3/20/2019
Marquis J. VERIFIED CUSTOMER
Thanks
3/20/2019
Michael K. VERIFIED CUSTOMER
Solved the problem with my truck and kept me informed
3/20/2019
Danny M. VERIFIED CUSTOMER
Good service. Quick.
3/20/2019
Ana B. VERIFIED CUSTOMER
Bridget was amazing!
3/20/2019
Glen W. VERIFIED CUSTOMER
As always, great service at Grapevine Ford.
3/20/2019
MICHAEL V. VERIFIED CUSTOMER
Very helpful!
3/20/2019
Karen H. VERIFIED CUSTOMER
They did a great job and everyone was very nice and helpful.
3/20/2019
Lee F. VERIFIED CUSTOMER
Bryan did a superb job helping me.
3/20/2019
Jose V. VERIFIED CUSTOMER
Mr Zacarías was professional and courteous.
3/20/2019
John R. VERIFIED CUSTOMER
exemplary service. Kept me up on the entire process and quick to answer my questions.
3/20/2019
Joe T. VERIFIED CUSTOMER
Great job Friendly people
3/20/2019
Robert M. VERIFIED CUSTOMER
Always great service from the Alfredo.
Thanks
Robert
3/20/2019
Sal C. VERIFIED CUSTOMER
I purchased my vehicle in Lewisville (Five Star) however, Grapevine Ford is the dealership of choice for maintenance on my 2018 Mustang. It was my first time at Grapevine Ford and Lauren was very attentive and made sure all was taken care of. Thanks for providing excellent customer service!
3/20/2019
Shawn H. VERIFIED CUSTOMER
The car would not start after being paid and picked up after service. It is still at the dealership. Jody has been helpful, professional, and courteous, but the car is not fixed and the transaction is not yet complete even though it has been paid in full.
3/20/2019
Claudette J. VERIFIED CUSTOMER
Quick and very informative throughout the process!
3/20/2019
Kathy W. VERIFIED CUSTOMER
Jody was super understanding with the delay the parts department had and helping me deal with it. The part needed was in stock at the end of last week and I think since I had made my appt for Monday morning, the parts Dept should have pulled it aside with my name on it. Jody did assure me that the new part would be there and installed on Tuesday morning. She even went to bat for me on $69 charge which I consider silly as I bought my truck there and service it there.