Very fast, took the initiative to expedite things and communicated extremely well.
4/2/2023
Elizabeth D. VERIFIED CUSTOMER
Scott was great…, appreciated his communication. He spent time showing me how the NX works since I needed a vehicle during my service appointment. He was kind, polite and respectful.
4/2/2023
William T. VERIFIED CUSTOMER
Good overall experience. Will continue to use Airpark for all my Jeep service needs
4/2/2023
Carolyn K. VERIFIED CUSTOMER
I had to wait for 15 minutes, but an employee check with me every five minutes, you had great golf, fun, and when I asked for a drinking fountain, I was shown to the snack bar, which had everything.
The loaner car was great!
My car was cleaned and ready to go at the time specified.
Overall a great experience - thank you!
4/2/2023
Keegan W. VERIFIED CUSTOMER
Hassan is the man. I’ve had to come to Lexus quite frequently lately and I’ve noticed he always seems to be helping a good number of customers. Even with the traffic, he works quickly and efficiently and answers all of my questions.
4/2/2023
Rio P. VERIFIED CUSTOMER
We really liked Scott, our service rep.
4/2/2023
Barrett L. VERIFIED CUSTOMER
Davin is great
4/2/2023
Barry B. VERIFIED CUSTOMER
Richard, as always, is the best. He had the driving light fixed and had a mechanic follow up on a prior repair.
Thanks Richard!
4/2/2023
Philippe D. VERIFIED CUSTOMER
Kyle is always helpful and kept me updated on the status of the car. He is always easy to work with. Thank you.
4/2/2023
Maxwell W. VERIFIED CUSTOMER
Jacob was extremely professional and walked me through the process in a way i truly appreciate. I think he is the best service advisor you could get.
4/2/2023
Gustavo R. VERIFIED CUSTOMER
Scott was exceptional promised time was way earlier than expected. Very very satisfied.
4/2/2023
John D. VERIFIED CUSTOMER
Gary was great to work it and kept me updated. My disappointment is the vehicle took 4 days to get diagnosed and then the time it took from the diagnosis and the Mopar warranty approval. This caused the vehicle to be at the shop for 23 days incurring a rental bill over $1000. I know the shop is busy, but the purpose of setting an appointment is to minimize time at the shop, rather than just showing up and trying to get the vehicle in for service and expect timely service. Unfortunately, I needed a backup vehicle due to medical issues my wife is dealing with and couldn't leave her without a vehicle while I worked. I wish this service could've been completed in a more timely manner. I had bad experiences at Chapman Dodge Scottsdale, where I purchased the vehicle in 2018, which is why I made the move to Airpark Dodge, because I'd like to keep my Challenger RT serviced by a Dodge dealer. If you're interested in reaching out to me, here's my email John D
4/1/2023
Michael C. VERIFIED CUSTOMER
Good but too expensive
4/1/2023
Marilyn R. VERIFIED CUSTOMER
I am always well taken care of!
4/1/2023
Tom N. VERIFIED CUSTOMER
Richard Small is an excellent Service Coordinator. He takes a special level of care in providing extraordinary service to his customers. If his first approach to a solution does not work, he will keep digging until he finds a solution to the problem.
Richard Small is excellent.
4/1/2023
Jason M. VERIFIED CUSTOMER
Appreciate working with RGD. I know our vehicle is in great hands and he’s become a good friend as well. He was one of the reasons we bought another Lexus.
4/1/2023
David M. VERIFIED CUSTOMER
Anthony is always courteous and professional. He gets back to his customers within reasonable timing and promptly when needed.
4/1/2023
Shabnam M. VERIFIED CUSTOMER
Rony went above and beyond excellent customer service
Thanks again Rony, you made my day!
4/1/2023
Chieko K. VERIFIED CUSTOMER
My service experience at South County Lexus has always been outstanding, as service provided by Evan Frykman is both courteous and professional, par excellence.
4/1/2023
Alessande V. VERIFIED CUSTOMER
Great customer service from Evan. Went out of his way to help and answer questions.