Isaaic was great, and I give him a “10.” But your automated feedback system needs a major overhaul. When I purchased my new Es300h last December from “JR” from your Mission Viejo store, I made multiple attempts to give him a 10+ review, but your “system” kept rejecting my comments. I discussed this with “JR” several times, and even called both your MV manager and Lexus headquarters to resolve this, since I really wanted to give “JR” my accolades. But I got no response from any of your “higher-ups,” and ultimately, JR very graciously told me not to spend any more of my valuable time to ensure he got a great rating from me, even though I knew how important it was for him. “JR” and the rest of your employees have all been great, and they have earned my loyalty, but you need to fix your feedback system so your customers are not frustrated in submitting their responses.
9/25/2019
Catherine M. VERIFIED CUSTOMER
Everyone was awesome
Thank you again
9/25/2019
**** J. VERIFIED CUSTOMER
Ken was really very helpful and gave great customer service.
9/25/2019
Mary C. VERIFIED CUSTOMER
My service rep Tim was outstanding. He could not make this experience more pleasurable.
9/25/2019
Patricia S. VERIFIED CUSTOMER
Such a great place to wait and the service manager who habdled my car was great! :)
9/25/2019
Camille S. VERIFIED CUSTOMER
Great service!
9/25/2019
Valerie R. VERIFIED CUSTOMER
RGD -ALWAYS GREAT!
9/25/2019
James H. VERIFIED CUSTOMER
Excellent service from Isaac Lam. He was knowledgeable and thoughtful. Great experience.
9/25/2019
Shravan N. VERIFIED CUSTOMER
All good
9/25/2019
Jamila M. VERIFIED CUSTOMER
Brian went above and beyond to make sure we were well taken care of.
9/25/2019
MONA S. VERIFIED CUSTOMER
Selma and Jhonny helped me. I don’t know annEric Adamson
9/25/2019
Nalini M. VERIFIED CUSTOMER
Time
9/25/2019
Nasrin Z. VERIFIED CUSTOMER
I had a great experience Misson Viejo Lexus has the best service
9/25/2019
Aydee R. VERIFIED CUSTOMER
Jesse was amazing and so was the Lyft service !
9/25/2019
Chi Nee. VERIFIED CUSTOMER
The services staff is very helpful and nice.
9/25/2019
Bartley F. VERIFIED CUSTOMER
Always pleased!
9/25/2019
Derrick A. VERIFIED CUSTOMER
Thanks John
9/25/2019
Foroud T. VERIFIED CUSTOMER
Perfect service! Thank you!
9/25/2019
David E. VERIFIED CUSTOMER
Jorge was very nice had wonderful customer service! He got the job done in a timely matter for us and would recommend him to friends and family!
9/25/2019
CYNTHIA L. VERIFIED CUSTOMER
Awesome service...Ken explained everything precisely so there were no surprises...he followed through and got my car back to me much sooner than I had expected...excellent service advisor