I came to Grapevine Ford as a new customer from out of state and in need of an oil change for my diesel 350 dulley. I made an appointment for 7:00am on Wednesday and Pete had me out by 8:30am. Just amazing. I don't even get that kind of fast service from my hometown Ford dealer. Pete made me feel welcome and communicated to me in a very professional manner. I am extremely grateful for the excellant service on my truck. I would highly recommend Grapevine Ford for any service work. Again, thank you so much.
11/7/2019
FRANCIS R. VERIFIED CUSTOMER
I stopped going to this facility because I did not like the quality of the phone customer service and did not appreciate always being steered towards online only communications. Although the phone service this time was still not up to par, it is better than prior conversations. That is the weak point for this particular Lexus service facility.
11/7/2019
Miriam P. VERIFIED CUSTOMER
Carlos was great all around good guy. Service on the car was great. The price was a little high to me cause I know what the problem was and I took the part that it needed. I thought it was just going to be a relearn process that I could not do on my own. All and all I am still happy I now can give my wife her car back she loves that little versa
11/7/2019
Constance C. VERIFIED CUSTOMER
Everyone was pleasant and polite. Tim Rau was excellent to work with
Will recommend and will return for future services
11/7/2019
Alex M. VERIFIED CUSTOMER
Great experience ... George was great !
11/7/2019
Debra S. VERIFIED CUSTOMER
You folks are so understanding thank you
11/7/2019
Jeannie D. VERIFIED CUSTOMER
My car was brought in for servicing a warning light issue and some recalls. Supposedly a “thorough” inspection was done on my vehicle during the week the service department had my car. I finally picked it up and realized that there was an issue when starting the car that was not there when I brought it in. My car failed to start that night and my entire electronics console went out. I brought it back to the dealership and had to replace the console brain and the battery. After another 4 days I picked it up and realized immediately after leaving the dealership that the navigation and clock did not work. I should have never gotten my car back in that condition either time. When we first moved from Austin to Southlake I brought my car to Grapevine Ford for service but had similar issues then. I tried it again hoping it had improved but I am very disappointed. Also in the Ford product. Unfortunately my husband talked me into buying a Lincoln from the same dealership 2 weeks ago. Hoping it will be a better experience.
11/7/2019
Joe F. VERIFIED CUSTOMER
Excellent service
11/7/2019
Sarah J. VERIFIED CUSTOMER
He was very polite and happy to answer all of my questions. He went out of his way to help me get back in my Cecile he back it up so I wouldn't have to walk very far.
11/7/2019
Benjamin Y. VERIFIED CUSTOMER
Will be back. Thank you!
11/7/2019
Alex N. VERIFIED CUSTOMER
Good job Pete, thanks!
11/7/2019
Derle A. VERIFIED CUSTOMER
The thing I like the best was the fast response and updates from Kenneth
11/7/2019
Sandra D. VERIFIED CUSTOMER
Highest score should be given to my service technician. He friendly and he knows what his doing.
11/7/2019
Rosanne M. VERIFIED CUSTOMER
As I was leaving the dealership, I noticed 3 red lights on the dash, so I went back to see why. It took them 45 minutes to correct it and I have an uneasy feeling about whether the problem is really taken care of
11/7/2019
Richard K. VERIFIED CUSTOMER
As always I’m completely satisfied with Mr. Fears. He has always been a great service person. He always takes the time to explain everything to me. You can tell that he is really for the customer.
11/7/2019
Trixie R. VERIFIED CUSTOMER
They were thorough
11/7/2019
Laura G. VERIFIED CUSTOMER
Jacob had great customer service and was very helpful and answer all my questions as needed.