Berkshire Hathaway Automotive Group

Edgar's service (as well as other service representatives I spoke to) was stellar! Edgar answered all of my concerns and was very patient and friendly. As a very recent "certified used" car buyer, I was very disappointed that there were a few service items that may need to be addressed (per manufacturer). I feel these were items that should have been addressed prior to the vehicle being placed for sale.

Thank you

Well I waited over 2 hours for just an oil change. So I don’t really understand the point of having an appointment when the wait it’s Just gonna be as long as if you didn’t make one. George Lopez was great. But to me that was a waste of time and top it off. Super pricey even with a coupon I paid 65 dollars!!! Never going back !!!!

Repeat failures of my AC unit caused me to return for a third time for repairs. Your dealership decided to not cover the repair this time due to the warranty finally running out. Seems like you washed your hands of the issue without ever truly pinning down the rootcause of the failure, leaving me high and dry and out over $2k dollars. Well played. Won’t be buying another $50,000 from you anytime soon!

I took my truck in for no change I came out with dings and dents on my truck I'm pretty upset.

The person who checked me in did a fantastic job. I didnt have an appointment but was still on my way 1.75 hours later. I've always gotten excellant service.

Jaime was very nice and kept me informed about progress. Also, Evelyn the cashier was very nice and friendly. I had a good time talking to her.

I was more than satisfied with the service and the Grapevine Ford service representative, Jason, however when I got home I noticed a sparkly rough substance on the windshield and windows and the body of the car. I texted Jason who said it was probably tree sap and to bring it back for a wash. I appreciate the manner in which Jason handled the service and the substance issue.

Josh is always the best! He explains everything thoroughly,and keeps me up to date on the status of my vehicle.

I had my brake fluid flush, Coolant system flush, and wiper blades replacement was done back in October 4K miles ago. It was recommended to be done again four months later as part of major 30K service. It appears I paid $322 for extra parts and service I did not need.

The customer service experience from the phone call to make the appointment all the way to delivery was not an experience as enjoyable as other dealerships.

Terrible customer service, he tried to get me to sign up for monthly credit plan and when i accidently signed up for it/found out what it really was i said i would rather pay off bill all at once. And he said it was too late to change payment option when it clearly wasnt bc he eventually did

He was courteous and very helpful. He kept me informed about the progress and was very professional

I was very happy with the job .

Excelent service

Scott Monge is a great service rep! However, I would greatly appreciate, when I call in for a service quote, to know the full price, and not find out upon service arrival that I also need a transmission flush, bringing the cost from $299 to $1,000! That’s a huge difference, that I was not prepared for. I feel I should have been told about that up front when I first called. Then when I came in to pay, and signed all 4 pages, I saw, on the following page, a handwritten note that mentioned three (3) items of work needed, that no one had told me of before, and yet the car was there a full day. So I was shocked and dismayed that I was not told about it. I just happened to see it, when checking the papers after my signature. The Manager, Drew, could not explain it, and I was upset that I was not informed during the day and was concerned why the problems were not addressed when the car was in for service. Especially, if brake fluid was needed, why wasn’t it filled that day(?). Same question on the other notations. Scott, the next day was able to explain to me, when the Manager, couldn’t, and all is alright. In the future, I would appreciate, as I’m sure your other customers would, is to be fully informed of the work to be performed, and upon pick up, to be made aware of anything discovered that is needed in future. Thank you.

Professional and great customer service

I'm beyond unsatisfied with the treatment during the selling process. I feel deceptive and misleading practice by your dealership and salesperson. Also The car I got had broken windshield chip which were not able to see at the time of purchase and it should be disclose to us when your dealership know about it. I have bought many car through dealership through out my life and this was the worst experience ever. I would never want to go through this experience again and will find alternate ways to buy in future like carvana etc. Where the stand buy there product and there selling process is not deceptive. I will be sharing by experience with all my friends and family and I know lots of people that buy expensive cars. Also i will be taking this issue to your corporate BHA group and with ford motor company as well. If you want to contact me you can reach me at ****-****-xxxx or email at

Sheilah provides great service every time we are in.

Awesome service