I am extremely disappointed in my experience with your service department. I am in the industry so I am very understanding and patient when I am on the customer side of things and I was still amazed at how poor of an experience it was. I have actually never filled out a survey in my life until now but I am so frustrated that I felt the need to do this one. I also spoke to the main receptionist and left a message for the General Manager to reach out to me and gave my name and number to express my frustration. I have not received a call. I know that there is a lot going on in the country right now and our industry has been impacted with a lot of stress and unknown so I am not at all upset or frustrated that I have not heard from your GM yet since I know he probably has a lot on his plate.
3/21/2020
SCOTT T. VERIFIED CUSTOMER
Everyone . beginning with Debbie, gave me 1st class service.
My Equinox seems to drive happier
Obviously getting some $help from GM made me a lot happier
Sincere thanks
Scott
3/21/2020
Doug C. VERIFIED CUSTOMER
Great professional job done in a quick timeframe!
3/21/2020
James M. VERIFIED CUSTOMER
Pleased with service????
3/21/2020
Mark S. VERIFIED CUSTOMER
Pete is the best. He differs from others. He will go out in a rain storm to get your car car pulled up for you. He also keeps me updated.
3/21/2020
Holly V. VERIFIED CUSTOMER
Great communication and very thorough.
3/21/2020
Regan D. VERIFIED CUSTOMER
Whatever Grapevine Ford is paying Pete it isn’t enough. The guy works really hard and goes above and beyond in the name of customer service! Give that man a raise!
3/21/2020
Cory P. VERIFIED CUSTOMER
Professional
3/21/2020
Mickey K. VERIFIED CUSTOMER
Excellent service provider
3/21/2020
Aundrea W. VERIFIED CUSTOMER
Brenton was amazing and very helpful!
3/21/2020
Michael J. VERIFIED CUSTOMER
Chandler did an excellent job of keeping in touch with me by letting me know where we stood on getting my car finished Up
3/21/2020
Wade T. VERIFIED CUSTOMER
My keys you made at recall don't fit my doors
3/20/2020
ROY R. VERIFIED CUSTOMER
Good as usually
3/20/2020
Robert O. VERIFIED CUSTOMER
Your service rep “Hasan” made my visit perfect. And your person who called me to set up the appointment “Gina” was also excellent. I have never had an appointment at SCL that was anything less than excellent. Thank you to the entire service crew!
3/20/2020
SUSAN M. VERIFIED CUSTOMER
I am a new owner of a cheroket product. Jesse is fantastic. Professional, prompt, excellent customer service. He represents Chevrolet so we'll. I am so happy he is our service coordinator.
3/20/2020
VICKI O. VERIFIED CUSTOMER
Excellence
3/20/2020
VICKI O. VERIFIED CUSTOMER
Everything done as should be and as expected.
3/20/2020
Geneva W. VERIFIED CUSTOMER
Thank you for giving me the vauable information about my Jeep.
Geneva W