Berkshire Hathaway Automotive Group

Did not have to wait long at dealership to get car serviced. Vehicle was returned clean. Eric was cordial and friendly. He clearly explained service options for my vehicle and let me decide which to choose. Thank you.

Great

Perfect every time

Carlos Fuentes is the absolute best! Always so helpful, attentive and humble! I will always ask for him when I go get my car serviced! The best. Thank you Carlos

Thank you for fixing my car.

Ok. Thanks

He was very helpful to answer all of my questions and helped get me a loaner car during the time my car was getting serviced !!

Excellent service! I will be returning for future services needed on my vehicle.

My right rear speaker sounds like it’s loose after the door lock was fixed today! There was a socket left in the car and a possible extra bolt too. Will have to make another appointment to have this looked at and fixed.

He provided great and efficient service!

Awesome sales and service

Took information quickly as I drove up everything was explained to me was out in timely manner

Carlos was great thanks!

Made an appointment but still took 2.5 hours for an oil change.

I was told at the end of an hour and half later that my two tires had nails, when they should have told me earlier, and let me see it. Because just because the tire pressure signal came on doesn’t mean tire pressure had problem in my car. It could come on when maintenance is required. This happened before. I think your people may want to earn some money to possibly put the two nails in the tires with the intention to make me buy two new tires SOON. You did it to my car last time. Exact same strategy. First you said there was a nail, and then “fixed” it on your own. But that “fix” did not last as if gradually made my tire lose air. When I brought it to you, you said it needed a new tire. And then you said it would be safer to get two tires. Now you did the same thing again, saying there are nails in my two rear tires that was just impossible. Nobody got two tires with nails at the same time. But the service agent said his wife as three nails in three tires that sounded like a convenient excuse, since he knew it could happen. He says he did not charge me. Really? Of course you don’t care about such small amounts as you have a plan for a big one that is when I bring my car in for two new tires. The bottom line is that I did not see that there were two nails in two rear tires at the same time. So chances are that you may not be telling the truth, and tried to use the same plot to make me buy two more tires in the future, when it could endanger me now with nail patches in each of my front tires. I am going to find a way to report you. It is a very basic courtesy to let me know what’s going on with my car, instead of fixing it on your own when there is no proof that there were nails in my two tires. Your service is much more unreliable than Toyota. You acted as if you own my car without consulting my opinions first that is very disgusting. You even told me that patches were free making me appreciate you. There are ways to earn money, you do not earn it by deception.

I had a terrible experience ... the labor cost for a 3 hour service was not acceptable. I will definitely reach out to the management of this facility for a job so poor.

Thank you, Jason!

One day service.. so satisfying

Jody is terrific,she is allways updating me telling me what is going on With my vehicle. Jody is Great !

Everything was done according the estimate. Well done.