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Real Reviews from VERIFIED CUSTOMERS
Jean D. VERIFIED CUSTOMER
Very good customer service.
1/16/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Jean! We appreciate your business and look forward to years of service with you.”

Stephen M. VERIFIED CUSTOMER
Appreciated the good communication and excellent service provided by Gilbert and the entire service department.
1/15/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Stephen! We'll be sure to pass on your kind words to Gilbert and his team. We appreciate your business and look forward to your next visit.”

Cynthia T. VERIFIED CUSTOMER
She was awesome! Very personable. Professional and pleasant. My car was serviced and even got washed
1/15/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Cynthia! We'll be sure to pass on your kind words to Adrienne. We appreciate your business and look forward to years of service with you.”

Vahan M. VERIFIED CUSTOMER
Service was performed as expected
1/14/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Vahan! We appreciate your business and look forward to years of service with you.”

Tanya V. VERIFIED CUSTOMER
Yes Dave and his team or great
1/14/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Tanya! We appreciate your business and look forward to years of service with you.”

Rebecca V. VERIFIED CUSTOMER
I know there’s a lot of things going on but waiting for 1 1/2 hours is stupid. The service was great, the time spent is bad.
1/14/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to give us your feedback, Rebecca. We're sorry to see that this took so long, but, we appreciate your patience.”

Lloyd S. VERIFIED CUSTOMER
Very satisfied
1/13/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Lloyd! We appreciate your business and look forward to your next visit.”

Laura O. VERIFIED CUSTOMER
Thank you, David, for all your help. You helped me process all all the work my car needs in an understandable way, and I can't wait to begin the process.
1/13/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Laura! Your kind words will be passed on to David. We appreciate your business and look forward to your next visit.”

Bob H. VERIFIED CUSTOMER
Joey has always been an amazing representative every time I'm in the dealership. Always professional, and knowledgeable and is very quick to assist in any situation. 10/10 Joey is the best.
1/13/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you, Bob! We'll be sure to pass on your kind words to Joey. We appreciate your business and look forward to years of service with you.”

Dave W. VERIFIED CUSTOMER
Last week sent an email to the service advisor who’s name was on my reservation. - no response. Then I called last Monday,the receptionist said all the service advisors were busy and I’d get a call back. My experience with **** on Tuesday was fine. Dave W
1/12/2022

Bakersfield Hyundai Auto Repair Service Replied:

“We're sorry to see this, Dave. Your story has been shared with our Fixed Operations Director, Sandro. At your convenience, please give him a call at 661-834-5300.”

Kimberly S. VERIFIED CUSTOMER
Epic service from the technicians at Bakersfield Hyundai! The service advisors are very knowledgeable, friendly, professional, and go the extra mile to make customers happy. Thank you for a job well done! :)
1/12/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to share this with us, Kimberly! We're happy to see that you had such an exceptional experience with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to your next visit.”

Virginia V. VERIFIED CUSTOMER
I take it in for the recalls to get fixed. No one told me I was going to get charger for the diagnose. And yeah the car is running way better but still have slot of smoke coming out of the muffler. So I tell them that and Gilbert tells me he has to charge me for another diagnose. I rather take it somewhere else. It’s really bad service there. Virginia ****-****-xxxx
1/12/2022
Teresa S. VERIFIED CUSTOMER
Joey was completely helpful and super polite while he was helping us out! I felt that I was well taken care of!
1/12/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you, Teresa! We'll be sure to pass on your kind words to Joey. We appreciate your business and look forward to your next visit.”

Martina S. VERIFIED CUSTOMER
I received wonderful service today. Thank you very much!
1/12/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Martina! We appreciate your business.”

Jose C. VERIFIED CUSTOMER
Thanks
1/12/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you, Jose! We appreciate your business.”

Julie L. VERIFIED CUSTOMER
It took a long time to get an appt but the service was good
1/12/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Julie! We appreciate your business and patience.”

Tricia A. VERIFIED CUSTOMER
Na
1/11/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you, Tricia! We appreciate your business.”

Mervin P. VERIFIED CUSTOMER
Patiently answered all my queries but notice now my car is heavy on right side / pulling to right on an even road
1/11/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to share this with us, Mervin. At your convenience, please call our service department at 661-834-5300 to set up and appointment for that to get checked out.”

Keith M. VERIFIED CUSTOMER
I had a 10:00 appointment. I arrived on time and was told the service would take about an hour and a half. I waited 2 hours in the very uncomfortable waiting room trailer. I went to the office to check progress only to be told it would at least another 4 hours because they were “swamped” Because I work, I could not wait so my car was not fixed and I left, furious. What is the point of appointments if they are not honored.
1/11/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to share this with us, Keith. We are so sorry to see that this happened! Your story has been shared with our Fixed Operations Director, Sandro. At your convenience, please give him a call at 661-834-5300.”

Howard H. VERIFIED CUSTOMER
David always does an excellent job. Always attentive, seems to take pride in his job.
1/11/2022

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Howard! We'll be sure to pass on your kind words to David. We appreciate your business and look forward to your next visit.”