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Real Reviews from VERIFIED CUSTOMERS
Debra P. VERIFIED CUSTOMER
David was courteous and professional. He explained everything that my car needed. He communicated with me promptly when my car was done. Thank you.
11/28/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Debra! We appreciate your business and look forward to years of service with you.”

Tessa P. VERIFIED CUSTOMER
Very good service!!
11/28/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Tessa! We appreciate your business and look forward to years of service with you.”

Ted D. VERIFIED CUSTOMER
I tried twice to make an appointment, but no one ever returned my phone call. Once I got one, everything went very well.
11/28/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us and share your experience, Ted. We'll be sure to use your feedback as a form of training. We appreciate your business and look forward to years of service with you.”

Sandra C. VERIFIED CUSTOMER
Great customer service, Joey made sure to let us know when the car was ready and also made sure that the car was running perfect.
11/26/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Sandra! We appreciate your business and look forward to years of service with you.”

Judy W. VERIFIED CUSTOMER
Sent an email with a picture to Gilbert. Also, heater still loud even though I replaced the cabin filter.
11/25/2020

Bakersfield Hyundai Auto Repair Service Replied:

“We're sorry to see that this wasn't taken care of, Judy. At your convenience, please call our Service Manager, George Rice, at 661-834-5300.”

Jessie M. VERIFIED CUSTOMER
He really tries to make up for all the other mishaps and improve the poor experiences I have had with the Bakersfield Hyundai Service Department. Thank you for your concern and professionalism David.
11/25/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Jessie! We appreciate your business and look forward to years of service with you.”

Vincent J. VERIFIED CUSTOMER
Karen is great. She kept me informed about my vehicle from start to finish.
11/25/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Vincent! We'll be sure to pass on your kind words to Karen. We appreciate your business and look forward to years of service with you.”

Karen W. VERIFIED CUSTOMER
Karen could not have been sweeter or more professional. Thank you!
11/25/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you, Karen! We appreciate your kind words.”

Rosalie W. VERIFIED CUSTOMER
I appreciate the patience shown in working with Seniors who have frustrating concerns. I am grateful for the discount coupons and another$10 added discount not on a coupon. The complimentary rides were appreciated.HAPPY THANKS GIVING FROM ONE WHO IS THANKFUL FOR OWNING 3 HYUNDAI'S.
11/24/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Rosalie! We're happy to see that you had a great visit with us, and we'll be sure to pass on your kind words to our team. We appreciate your business and look forward to years of service with you.”

Melissa M. VERIFIED CUSTOMER
Took my car to be fixed due to a recall and engine light being on & engine stalling once I got it back from the shop after driving it for a couple miles by engine light turn right back on so I took it again to get fixed and same thing happen now I’m trying to get my money back but the service manger refuses & won’t fix my car again nor touch it
11/24/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Sorry about the miscommunication. It was decided by your father that both of you would return to make a decision on what steps you would like to take next. Your father stated he was not able to make a decision without consulting with you, and, would come to speak with our service manager.”

Caron R. VERIFIED CUSTOMER
David is always professional, honest and helpful every time I bring one of my vehicles in to be serviced.
11/24/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Caron! We appreciate your business and look forward to years of service with you.”

Terry P. VERIFIED CUSTOMER
Very efficient courteous service
11/24/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Terry! We appreciate your business and look forward to years of service with you.”

Adelia D. VERIFIED CUSTOMER
Mr. Gilbert **** was very professional in dealing with us right at the very start of our interaction until the time that our vehicle was done with the oil changed.
11/24/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Adelia! We appreciate your business and look forward to years of service with you.”

Amanda S. VERIFIED CUSTOMER
I would have appreciated some feedback about the mutli point inspection and how it went. He just restated that I needed the something miles service. My car also wasn't parked where he said it was. Someone else had to get it for me.
11/22/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to give us your feedback, Amanda. We're sorry to see that this was your experience with us. We'll be sure to use this as a training tool - which will include having better explanations to the maintenance recommendations.”

Timothy R. VERIFIED CUSTOMER
Only comment I really have is better prices on break jobs. That way it will be a one stop shop deal.
11/22/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for your feedback, Timothy.”

Christina P. VERIFIED CUSTOMER
She's very professional and very helpful also really nice
11/21/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for your kind words, Christina! We appreciate your business and look forward to your next visit.”

Cynthia P. VERIFIED CUSTOMER
They did a fantastic job in a timely manner and we’re super polite and courteous.
11/21/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Cynthia! We appreciate your business and look forward to years of service with you.”

Alejandra C. VERIFIED CUSTOMER
This was my second time getting my vehicle service at the Bakersfield Hyundai, I can honestly say that the customer service there is amazing! I used to drive to Handford because that’s where I purchased my vehicle and they already knew me so I was afraid I wouldn’t get the same level of service if I went somewhere different but I was wrong. Everyone at Bakersfield Hyundai is sos friendly and makes sure you are comfortable while you wait for your service to be done. Service advisor Gilbert is very knowledgeable and friendly, I will continue to go there for all my service needs.
11/21/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Alejandra! We're happy to see that you had such a great experience with us, and we'll be sure to pass on your kind words to Gilbert. We appreciate your business and look forward to years of service with you.”

Jeanne D. VERIFIED CUSTOMER
Very cordial and personable employee
11/21/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for your kind words, Jeanne! We appreciate your business and look forward to your next visit.”

America A. VERIFIED CUSTOMER
Friendly and good service. Very fast and efficient. Thank you.
11/21/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us! We appreciate your business and look forward to years of service with you.”