Jason is always very helpful and communicates the progress with parts being ordered and when services are completed
10/4/2019
Manuel M. VERIFIED CUSTOMER
Williams was professional and gave sincere concern to make sure I was satisfied and happy with my visit.
10/4/2019
Martin F. VERIFIED CUSTOMER
Great work
10/4/2019
Inc P. VERIFIED CUSTOMER
Great job Joel thank you!
10/3/2019
Debra R. VERIFIED CUSTOMER
Jason was great. He kept me informed of all the details.
Great service!
Thank you
10/3/2019
Daniel V. VERIFIED CUSTOMER
Great and fast service
Thank you
Dan Vega
10/3/2019
Stephanie C. VERIFIED CUSTOMER
Edgar Barron exceeded my expectations! I’ve owned my Edge for nearly 6 years now. Last year I took my car to be serviced by Ken Gordy Ford in Buena Park. I left extremely unhappy and felt as though my concerns were diminished because I am a female. I was hesitant to bring my car in this time around given my past experiences, but decided to give it a shot since I purchased a premium extended warranty. I dropped my car off with Edgar on Monday around 3:30, he was extremely polite and friendly from the very beginning. I explained my concerns with the air conditioner and my passenger side door. Edgar immediately started up my air and knew exactly what I was talking about. It was making a weird clicking noise and finally I felt relief that someone knew what I was talking about especially since Ken Gordy ignored my concerns twice and couldn’t “replicate” the problem. Edgar was not only friendly but extremely responsive, he texted me right away to let me know the status of my car and what needed to be repaired and advised that it would be covered by my warranty. He texted me the following morning to let me know that my Edge was ready to be picked up after it was washed first. I couldn’t be happier with my experience with Edgar and Ford of Orange. I am a Quality Assurance Specialist retailer that is known for their customer service, and I can tell you first hand it’s people like Edgar that make a difference in your company and make returning customers. Thanks to Edgar I can now drive with my air conditioner on in peace and quiet! Thank you!
10/3/2019
Derek M. VERIFIED CUSTOMER
Thank you Lou for getting me in and out quickly. I appreciate it
10/3/2019
Gary R. VERIFIED CUSTOMER
A great experience all around. Thank you for washing my vehicle. Not only does it look great, it runs great.
10/3/2019
Daniel Z. VERIFIED CUSTOMER
They kept it very professional and understood my situations. They also made me feel like everything would be alright which was very helpful because of how stressful the situation.
10/3/2019
David T. VERIFIED CUSTOMER
Joel always takes great care of me. Every experience is of the highest caliber.
10/3/2019
Sandra W. VERIFIED CUSTOMER
Very pleasant & professional!
10/2/2019
William K. VERIFIED CUSTOMER
Joel did a great job for me. He handled the situation in a professional manner and had the car ready earlier than promised. Great job.
10/2/2019
Jose O. VERIFIED CUSTOMER
Very happy with the service on my car. I recomend every one to take the car there and all the employees very nice to the costumers
10/2/2019
Robert H. VERIFIED CUSTOMER
Quick service!
10/2/2019
Oakes N. VERIFIED CUSTOMER
Thank you
10/1/2019
Sergio C. VERIFIED CUSTOMER
Jason was amazing he took his time with me
10/1/2019
Brian K. VERIFIED CUSTOMER
Quick and easy. Thank you
10/1/2019
Steve P. VERIFIED CUSTOMER
2 experiences with your service have been top notch. Keep up the good work.
10/1/2019
Frank P. VERIFIED CUSTOMER
The agency staff are Courteous friendly knowledgeable and try to make you feel as welcome as they can always a pleasure to take my car to Ford of Orange