I sold the Spyder. Job well done. Owen was very efficient and professional with my service request.
8/31/2021
Vincent A. VERIFIED CUSTOMER
Perfect service, and Jon Kinney is spot-on with his advice.
8/27/2021
Michael J. VERIFIED CUSTOMER
Jon is always a pleasure and so very professional
8/26/2021
Carolle H. VERIFIED CUSTOMER
Jon is the absolute best!!
8/26/2021
Julie W. VERIFIED CUSTOMER
Jon Kenny gives great customer service! The brst’
8/26/2021
Alice B. VERIFIED CUSTOMER
Owen was my service advisor. He was very helpful and thorough in explaining the process for dealing with the recall issue. I'll be coming back for future service visits on my Fiat.
8/19/2021
Kim S. VERIFIED CUSTOMER
Couldn’t reach Kenney by phone - voicemail box was full.
8/18/2021
David M. VERIFIED CUSTOMER
Very good
8/18/2021
Christine B. VERIFIED CUSTOMER
Oron, filling in for Jon Kenny was great. He was able to pull up records, making sure my Giulia got the service needed. He took the car while I waited in the lounge and within a short time, ( the shortest time I ever waited at Alpha) my car was back, clean, and I was on my way. ????????
8/18/2021
Miiasha F. VERIFIED CUSTOMER
Very professional, respectful, and knowledgeable.
8/17/2021
Anthony C. VERIFIED CUSTOMER
Took rather a long time (nearly 3 weeks) to complete the repair due to parts delivery taking an excessive amount of time. But we got there on the end. Thank you.
8/13/2021
Curtis H. VERIFIED CUSTOMER
Great service!
8/13/2021
Jay F. VERIFIED CUSTOMER
Jon was awesome!
8/13/2021
Marcia S. VERIFIED CUSTOMER
I would have welcomed better parts supplies but the alpha extended warranty covered the rental so it was a minor in incinvenience
8/10/2021
Francis F. VERIFIED CUSTOMER
All good!
8/9/2021
Richard C. VERIFIED CUSTOMER
Jon is great. Always above and beyond
8/5/2021
Janet M. VERIFIED CUSTOMER
As always, Mr. Kenney (Jon), my Service Advisor, did a great job by making sure that all regular maintenance is done per the Fiat checklist. I am a firm believer in keeping up with scheduled maintenance.
I will add that I was not at all happy that Mr. Khan (Ozzy), the General Manager, refused to honor the free oil change coupon that I presented. I realize that the expiration date on the coupon had long ago passed; but when I originally got the coupon and explained to Mr. Khan that I had a 6 year maintenance warranty which included oil changes, he is the one who said to wait to redeem the coupon until my 6 year maintenance warranty had ended. Mr. Khan did offer a mini detail as compensation and I accepted that offer . . . still not happy. Oh, I have three free oil change coupons that I received each time that I attended new customer appreciation days; and no, I did not take extra coupons as was implied by Mr. Khan. That being said, other than this instance, Mr. Khan, starting from the day that I purchased my 2014 Fiat 500L in Jan. of 2015, has always treated me fairly and with kindness.
Respectfully, Mrs. Janet M
8/4/2021
Melvin Z. VERIFIED CUSTOMER
Your staff is composed of great people who make you feel appreciated and the feeling that they do care and strive to get the problem resolved.
8/4/2021
Haley F. VERIFIED CUSTOMER
Very fast service and courteous staff.
8/4/2021
Anita T. VERIFIED CUSTOMER
Jon Is great and so patient. Always on the go! But never forgets his customers! I appreciate that. I drive extra miles to your location just because of the customer service Jon gives. Totally worth it!