I live a mile from Northridge Toyota and have been a life long Toyota owner (1976 Celica) In a recent service of my 2016 Scion FRS, they charged me for a cabin filter, but didn’t install a new one. When I showed them that I was charged for the filter and it wasn’t installed, they said “oh sorry, we’ll put it in now” I said, “no, you lost my trust and I’ll never come back”
10/4/2018
Cesar A. VERIFIED CUSTOMER
Excellent and efficient customer service.
10/4/2018
Fulgencio G. VERIFIED CUSTOMER
He was very kind, thorough, and efficient. I appreciated all of how he spoke and was helpful. He was very polite and explained everything very well. I would definitely make an appointment with him again!
10/4/2018
Dolores S. VERIFIED CUSTOMER
Gustavo was very courteous
10/4/2018
William V. VERIFIED CUSTOMER
Outstanding customer service
10/4/2018
Eric G. VERIFIED CUSTOMER
I’m not sure if this is important or not, but I’d like to say how disappointed I am that Toyota does not offer complimentary car washes after each service. This is my first time buying at Toyota (thus because I’ve had several different cars) and I am completely shocked that such a high selling dealer does not go above and beyond for their customers. I’ve purchased from Acura, and Ford, before and they ALWAYS had complimentary car washes for their members after each car service. Anyways, enough ranting...... Gustavo B. Alatorre was very helpful, kind, understanding, knowledgeable, and I would highly recommend him! Thanks Gustavo!
10/4/2018
Bernard M. VERIFIED CUSTOMER
Prompt courteous service!!
10/4/2018
Anette B. VERIFIED CUSTOMER
As always your the best to me 10 star rating. Thank you ????
10/4/2018
Leonardo David. VERIFIED CUSTOMER
Although I had just purchased a new vehicle I felt the staff treated me like I was one more of a bunch. The girl at the cashier station was very dry with no customer courtesy an very plain. Also no one from the service department approach me to explain what exactly was done on the car or giving me any instructions, feedback or any recommendations. Unfortunately, my overall experience in picking up my new car was no more than two stars.
10/4/2018
Francisco O. VERIFIED CUSTOMER
Todo muy bien buena atención de todos gracias asta luego
10/4/2018
Berton T. VERIFIED CUSTOMER
You Guys have a very good costumers service! Valerie was Really helpful
10/4/2018
Tung L. VERIFIED CUSTOMER
Friendly, professional, and efficient.
10/4/2018
Vanessa Y. VERIFIED CUSTOMER
Service person was not at all concerned with the time constraint I was under that day. He made no effort to accommodate or acknowledge my situation. He basically wasted our time and your time. I will be going to a different Toyota dealership for service.
10/4/2018
Rev R. VERIFIED CUSTOMER
Thank you, Joe ****
10/4/2018
Pam V. VERIFIED CUSTOMER
Valerie is always pleasant and helpful. She makes sure our Toyota service experience is a smooth one
10/4/2018
Allison R. VERIFIED CUSTOMER
Very nice gentleman that took the time to answer all our questions. Very happy with our service rep!!! ????
10/4/2018
Gina N. VERIFIED CUSTOMER
Brian is great to work with when my car needs service. He is patient and personable. He is in communication as needed throughout the service and promptly lets me know when my car is ready for pickup. Thanks Brian! You make it a pleasure to do business at Frontier Toyota.
10/4/2018
Jose A. VERIFIED CUSTOMER
I've known Joe **** for many years, and he's been the best, advising me on the various issues with my car and handling all the maintenance. I really appreciate all the things he's done for me. I give him five stars!
10/4/2018
David M. VERIFIED CUSTOMER
I was having an issue with my power steering. I called and left a voicemail for Joe. He returned my phone call promptly. Had me come into the dealership and personnallly addresses the issue I had. Top notch
10/4/2018
Troy G. VERIFIED CUSTOMER
Brian went above and beyond! So glad I had him today. Thank you!