James was extremely helpful & accomedating. He made sure my car (and I) were completely cared for and covered.
His customer service was outstanding.
6/13/2019
Richard B. VERIFIED CUSTOMER
Mike does a Great Job, I have used him for years, 5 different vehicles.
One area City Chevrolet has to improve on is the phone receptionist, and the difficulty in getting to your Service Coordinator. You have to go thru 2-3 connections to get to Mike, they drop calls, ask stupid questions- and waste your time. It is really getting annoying, and it’s lousy service.
6/12/2019
Guy K. VERIFIED CUSTOMER
Great service!
6/12/2019
Alan L. VERIFIED CUSTOMER
James was great and very helpful thanks again. Alan L
6/12/2019
Apex Lighting. VERIFIED CUSTOMER
I received NO calls updating me on the status of my vehicle, after I stated when I dropped it off that I needed to arrange my ride to come back and pick it up. It ended up needing to be left on Saturday (after I called in to see what the status was) and again on Monday, I received NO call telling me that it was done and ready to pick up - until I again called in to see what was up in late afternoon. Quality of work completed : fine!
6/12/2019
Edward R. VERIFIED CUSTOMER
Mike -
Was Very Helpful and make everything cleared about the service, also Chevy products too.
6/12/2019
Stanley M. VERIFIED CUSTOMER
James was pleasant and professional. He patiently answered my questions.
6/12/2019
Brenda H. VERIFIED CUSTOMER
Great service, great work
6/11/2019
Stephanie T. VERIFIED CUSTOMER
My comment is slightly clouded by my previous experiences, but before I purchased my suburban 3 months ago I had a Mazda CX-7 and took it for service at John Hine Mazda (In mission valley). They were always SO son top of things... calling to give me updates, offering a courtesy vehicle, they had a lovely lounge with child playing area... My service at City Chevrolet was “fine” but the level of follow through, explanation about what was happening with the vehicle and the amenities when waiting (especially with children) leaves a lot to be desired... I may be on the hunt for a different Chevy service provider sadly...
6/10/2019
Stephen G. VERIFIED CUSTOMER
James made sure that all my needs were addressed including arranging for a rental car to insure I could pick up my son from school, and allowing for me to lock my bike in site while my vehicle was being worked on.
James was knowledgeable, organized and very professional in completing his duties and helping me.
6/9/2019
Jehu E. VERIFIED CUSTOMER
professional!
6/9/2019
Patrick L. VERIFIED CUSTOMER
Mike is always a pro!
6/9/2019
Steve E. VERIFIED CUSTOMER
Mike Kennedy has been my service writer for over 20 years. I will never go anywhere else.
6/9/2019
Jeff E. VERIFIED CUSTOMER
James took great care of my truck. It was even ready earlier than expected.
Than you!!!
6/8/2019
Danny S. VERIFIED CUSTOMER
Very professional ,friendly and courteous.
6/8/2019
Kristin K. VERIFIED CUSTOMER
I have been a client of City Chevrolet over the past 3 years and never have I had such a negative experience. I took my car in for a routine oil change as well as to troubleshoot the car’s AC. It took 3 full days for the dealership to assess the issue without compensation of a rental car. I was also never properly updated on my vehicle at any point in the process. I had to call in myself multiple times just to wait for a callback. In addition to all of this after my oil was changed Monday , I was notified of an oil pan leak on Tuesday and the need to keep the car again for another night. I was told my car would be ready first thing Wednesday morning and once again my car wasn’t ready until late that evening. I was also quoted $1300 for an AC compressor when the part itself only costs $300. I understand a labor cost applies, but a $1000 markup seems a little much. I did let them know I was traveling across country so I feel that information was definitely taken advantage of. My father is a mechanic so I know this is an extreme markup. Overall communication was poor and customer service was negligent.
6/7/2019
Leslie P. VERIFIED CUSTOMER
Well, I have been going there for about 17 yrs,
One full size Chevy truck and a 2013 Chevy Cruze,
Anyway, I had an appointment at 1pm yesterday and I didn’t think I would be there more than an hour, I was asked if I wanted the car washed
And I accepted but then realized that I had to pick up my daughter at
School and then I asked how much longer and I was told another 30 min. So I had to say never mind. On top of that, I was quoted for something that was totally rediculous , a battery a cable and new light , $900 +
I took it to a mechanic/friend of mine and replaced it for me. The cable was not necessary and neither is the light. I don’t know if they work off of commission or what, but this saddens me. Especially knowing that my wife is interested in another car. I have the extended warranty and unfortunately the left blinker light cover exploded isn’t covered, the light works fine it’s just the orange cover so it’s not that important, especially cause the light bulb is orange to begin with.
Any way that’s how it went and how I feel.
Mike has been my service writer for a while and has been real nice but, I’m surprised about this.
Leslie Parada
6/7/2019
Jeremiah G. VERIFIED CUSTOMER
Awesome people! Thank you for servicing my car.
6/7/2019
J. K. VERIFIED CUSTOMER
Mike Kennedy and the entire service team are always great!